At Bellami Hair, we’re passionate about helping you look and feel your best. We offer high-quality, 100% Remy human hair extensions and hair solutions designed for effortless transformation and everyday confidence.Whether you're adding volume, length, or a complete new look, Bellami products are created with care, innovation, and a commitment to quality you can trust.
Written by the business, not verified by us.BELLAMI Hair (bellamihair.com) has a 3.5 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 32% give 1 star; The business has replied to 61% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-11.
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the friendly staff for providing prompt, professional, and excellent customer service. People deeply appreciate the expert guidance when selecting the ideal hair extension shades and colors. Many reviewers find the team patient and always ready to answer questions. However, some reviewers were not happy with the product quality. Some people noted that extensions often tangle easily, become very dry, and degrade quickly after washing. A few others also experienced frustrating issues regarding incorrect color matching or delayed order fulfillment. Customers mentioned difficulties trying to resolve these specific order problems.
Auto-generated from all reviews of this business. For reference only.Fantastic customer service and good quality hair extensions. I have 3 different sets and they always look so great and hold their curl all day long.
We are so glad to hear you love our hair extensions and their lasting quality! Thank you for your wonderful feedback. Thanks for allowing us to be your luxury hair extensions partner.
excellent customer service!
Thank you so much for your kind words! We truly appreciate your feedback and are so glad to hear you had an excellent experience with our customer service. It means a lot to us! Please don’t hesitate to reach out if there’s anything else we can assist you with—we’re always happy to help.
I was happy to have easy access to the customer service. One thing I will say is I’m displeased with the quality of hair recently. I always am offended that they want us to go out of the way to send it back. The business has been up and running long enough. I have to redo my clients extensions on my end for free because of the quality of hair from Bellami. I would take maybe a star away from this, but they did offer to send and replace the hair.. which I appreciate that. But now I have to do my clients hair for free and go out of my way to send in her old hair so it can be examined. I just think that that’s so unnecessary when I’ve sent photos and had a conversation with customer service.
Thank you for your feedback—we truly appreciate it. We’re sorry to hear about your recent experience and understand how frustrating this has been. While we’re glad a replacement was offered, we do ask for the hair to be returned so our quality team can inspect it and work directly with the manufacturer to investigate any issues. This helps us maintain and improve our product standards. We appreciate your patience and understanding, and we’re always here to support you.
Quality service!
Thank you so much for your feedback! We’re thrilled to hear you had a great experience with our service—it truly means a lot to us. We’re always here if you need anything, and we look forward to assisting you again in the future!
I’ve been using Bellami hair for years. For the first time a package went missing and they replaced it literally next day! Thank you so much for your help!
Thank you so much for sharing this—we truly appreciate your loyalty and support over the years! We’re sorry to hear about the missing package, but we’re so glad our team was able to step in quickly and get a replacement out to you right away. Your kind words mean the world to us, and we’re always here if you ever need anything in the future!
The last order of flex weft hair ordered was not good. Customer service was definitely below par. The terms of agreement were changed after I accepted and the follow up response regarding the mistake was extremely rude! I have been a faithful customer for 8+ years. After being contacted by a customer service manager I’m going to edit my original post. I’m happy that the issue was further looked into and resolved. I hope to remain a loyal customer after receiving a resolution.
I’m truly sorry to hear about your recent experience—that’s not the level of quality or service we strive to provide, especially for a loyal customer like you. We sincerely appreciate your support over the past 8+ years, and it’s incredibly important to us. It was a pleasure speaking with you, and I’m glad we were able to connect and work toward a solution together. I apologize again for the frustration caused, including the confusion around the terms and the tone of the follow-up you received—this is not reflective of our standards. We value your feedback and the opportunity to make things right, and I truly hope we can restore your confidence in us moving forward. If there’s anything further I can assist you with, please don’t hesitate to reach out.
Bellami hair is great and excellent customer service. Happy
Thank you so much for your kind words! We’re thrilled to hear you love Bellami Hair and had an excellent experience with our customer service. Your happiness means so much to us, and we truly appreciate your support! 💕
Chantel was very helpful trying to help me find out when a new shipment for a specific color is coming in. I am needed to exchange my current extensions I go for a different color.
Thank you for your kind feedback! We’re so glad Chantel was able to assist you with finding information about the new shipment and your extension color exchange. We appreciate your patience and are happy to hear she was helpful throughout the process. 💕
I called customer service and was helped by Yesenia. She was professional, direct and very efficient. She helped me solve my problem and had a lot of empathy for the situation. I’m very pleased that Bellami has such courteous and confident staff.
Thank you so much for taking the time to share your experience with us. We’re thrilled to hear that Yesenia was able to assist you in such a professional, efficient, and compassionate manner. Providing exceptional customer care is very important to us, and your kind words truly mean a lot. We’re so happy we could help resolve your concern and appreciate your recognition of our team. Thank you again for your support and for being part of the Bellami community!
I was a bit disappointed with my extensions I received because they didn't seem to be any different than the ones on Amazon and I paid 4x as much. I filled out their form for customer service to voice my opinion and I felt they took my concern seriously and they reached out to me several times before I answered and she explained to me that the blondes have to be brought to that color from darker hair which made sense but regardless they replaced them no questions asked and I had already installed them in my head. There was no run around, they send the hair and you can wait until you get it to return the other hair which was nice. They said they didn't want me to have to go with no hair.
Thank you so much for taking the time to share your experience and feedback with us. We truly appreciate your honesty and are so glad we were able to help resolve your concerns. Our goal is always to make sure our customers feel heard and supported, so it means a great deal to know that you felt taken seriously throughout the process. We understand how important quality and confidence are when it comes to extensions, and we’re happy we could provide a solution that worked for you. Thank you again for your continued support and for giving us the opportunity to make things right. We’re so grateful to have you as part of the Bellami community!
Lasting texture without the frizz that happens with other brands
Thank you so much for your feedback! We’re thrilled to hear you’re loving the lasting texture of the hair and that it stays smooth without the frizz you’ve experienced with other brands. We truly appreciate your support and are so happy to have you as part of the Bellami community!
Takes forever for package to arrive!! Other companies are ASAP on delivery!!
We sincerely apologize for the delay with your order and understand how frustrating it can be when you're eager to receive your package. We do offer several shipping options at checkout, ranging from standard delivery to expedited services, which have different delivery timeframes and costs. Once a shipping method is selected, the order ships according to that service level. We truly appreciate your feedback and understand that many customers expect very fast delivery. We're always looking for ways to improve our shipping experience and appreciate your patience. If you'd like to review the shipping method selected for your order, we'd be happy to help. Thank you for sharing your experience with us, and again, we're sorry for the inconvenience. 💕
Problem solved
I’m very sorry to hear that you’re still experiencing issues, and I completely understand your frustration. This is not the experience we want for you. Please know that I will be personally looking into this matter right away and will be reaching out to you directly to help get this resolved as quickly as possible. Thank you for bringing this to our attention—I truly appreciate your patience while we work to make this right.
This time? The colors no longer match the swatch, there are no peo.ple left to talk to with an issue, the hair quality is so awful the clients are requesting any other hair. Fix it
Thank you for bringing this to our attention. Please know that we are taking your feedback seriously and will be reviewing this internally. A member of our team will be reaching out to you shortly to gather more details and work toward a resolution. We truly appreciate you speaking up and giving us the opportunity to address this.
Your customer service department got back with me in less than 24 hours and by 48 hours had my answer...Thank you!!
We're so glad our customer service team could assist you promptly! We appreciate you sharing your positive experience with us.
am extremely disappointed with my experience dealing with Bellami. After spending approximately $1,500 on hair extensions through a stylist who actively represented herself as Bellami-certified and displayed Bellami credentials, I experienced significant issues including scalp pain, irritation, hair loss concerns, and the need for medical evaluation. When I reached out to Bellami hoping for assistance, accountability, or even an investigation, I was met with a brief response stating that the hair was not purchased from Bellami and that they could not assist further. What concerns me most is that Bellami appears unwilling to investigate how a Bellami-certified stylist can use Bellami certification and branding to build consumer trust while allegedly selling products that Bellami itself cannot verify as authentic Bellami products. As a consumer, Bellami certification carries weight. It influences purchasing decisions. When a problem arises involving a certified stylist, I would expect Bellami to take consumer complaints seriously and at least investigate whether their certification and reputation are being used appropriately. Instead, I felt dismissed. There was no indication of concern regarding the injuries reported, no apparent interest in reviewing the conduct of the certified stylist, and no meaningful effort to protect future consumers from similar experiences. Consumers deserve transparency, accountability, and confidence that certifications issued by a major extension brand actually mean something. Unfortunately, that was not my experience.
Hello Thank you for taking the time to share your experience. We sincerely apologize for the frustration and concerns you encountered throughout this process. Our team reviewed your concerns and was able to connect with you directly to investigate the matter and provide a resolution. We appreciate the opportunity to address the situation and work toward a positive outcome. We hope you are happy with the solution we provided and that it demonstrates our commitment to supporting our customers when issues arise. Your feedback is invaluable to us, as it helps us identify opportunities to improve both our products and customer experience. Thank you again for bringing this to our attention and for allowing us the opportunity to assist. We truly appreciate your patience and your business. 💜 Nicki
Thank you for the feedback! We appreciate you taking the time to leave us a review on our customer service!
I have used their extensions for many years, but the past few years I have noticed their quality has changed. It has gotten worse while the price is still pretty high. It is too bad cause I was very happy with their old quality
Hi, I sincerely apologize that your recent experiences have not reflected the quality you've come to expect from BELLAMI. As a longtime customer, your feedback is especially important to us, and we're sorry to hear that you feel the quality has declined over the years. We did attempt to reach out and gather additional information about your concerns so that we could investigate further, but unfortunately, we never received a response. Without those details, we were unable to review your experience thoroughly. We would still very much like the opportunity to speak with you and learn more about the issues you've encountered. Please feel free to contact our Customer Service team directly: Phone: 844-235-5264 Email: [email protected] (Attn: Nicki) We truly value your loyalty and would appreciate the chance to better understand your concerns and assist in any way we can. Warm regards, Nicki
There was a problem with the hair I had ordered and the representative helped reassure me that we could get it fixed. She offered a gift card or that I could return it and they would replace it. That makes me feel safer to stick by the company. They also wrote me very promptly.
We're so glad we could quickly resolve the issue with your order. It's wonderful to hear that our team provided reassuring support and a positive experience, making you feel confident in us. Thank you for your kind words!
Thank you for making my situation right and fixing the issue. Also thank you for your quick responses during this process and keeping me up to date every step of the way.
We are so pleased we could resolve your situation and appreciate you acknowledging our quick responses and updates. Thank you for your kind words.
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