At Bellami Hair, we’re passionate about helping you look and feel your best. We offer high-quality, 100% Remy human hair extensions and hair solutions designed for effortless transformation and everyday confidence.Whether you're adding volume, length, or a complete new look, Bellami products are created with care, innovation, and a commitment to quality you can trust.
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Is BELLAMI Hair legit?
BELLAMI Hair (bellamihair.com) has a 3.5 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 32% give 1 star; The business has replied to 61% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the friendly staff for providing prompt, professional, and excellent customer service. People deeply appreciate the expert guidance when selecting the ideal hair extension shades and colors. Many reviewers find the team patient and always ready to answer questions.
However, some reviewers were not happy with the product quality. Some people noted that extensions often tangle easily, become very dry, and degrade quickly after washing. A few others also experienced frustrating issues regarding incorrect color matching or delayed order fulfillment. Customers mentioned difficulties trying to resolve these specific order problems.
Auto-generated from all reviews of this business. For reference only.
Hi,
I sincerely apologize for your experience and for any frustration you encountered with our service.
It was a pleasure connecting with you directly to discuss your concerns. I'm glad we had the opportunity to work together toward a resolution.
As we discussed, I was able to take care of the return labels for you, and I can also confirm that your refunds were processed. I'm happy we were able to get everything resolved and provide the assistance you needed.
Thank you for taking the time to speak with me and for allowing me the opportunity to help. We truly appreciate your feedback and your patience throughout the process.
Warm regards,
Nicki
My problem was not even remotely resolved. I was in the middle of trying to receive a partial refund or credit because I was not credited for a 30% discount on a $500 purchase. And apparently now my entire request is over because I'm getting a survey and absolutely nothing was solved. I spend thousands of dollars a year and am extremely disappointed
Reply from BELLAMI Hair2026-05-29
Hi,
I sincerely apologize for the frustration and disappointment you experienced regarding your discount request.
It was a pleasure speaking with you directly, and I'm glad I was able to provide some clarification on the matter for transparency and help explain what had caused the confusion. I understand how concerning it was to feel that your request was unresolved, especially as a loyal customer who has invested significantly in BELLAMI over the years.
During our conversation, we reviewed the details together, and I was happy to be able to offer a solution to address the misunderstanding and ensure your concerns were acknowledged. We never want our customers to feel unheard, and I appreciate the opportunity to connect with you personally and discuss the situation.
Thank you for taking the time to speak with me. We truly value your loyalty, your feedback, and the trust you place in BELLAMI.
Warm regards,
Nicki
I will definitely purchase again from Bellami! I heard a lot about the quality from my hair dresser so I would love to try them in the future. This time I couldn’t get the package on time but would definitely try purchasing again. Definitely a good customer satisfaction experience!
Reply from BELLAMI Hair2026-05-29
Thank you so much for taking the time to connect with me—I truly appreciate it. I’m glad I was able to assist you, and I sincerely hope I was able to resolve your concern.
If there’s ever anything more we can do to support you, please don’t hesitate to reach out. We’re always here to help and want to ensure you have a positive experience with us moving forward.
The advertisement shows more extensions than what is included- I was missing a 2 clip piece and a 3 clip piece. I complained and they did nothing. Also, the color was way too ombre- dark and overly blonde at the ends in real life than it was in the picture.
Reply from BELLAMI Hair2026-05-28
Thank you for bringing this to our attention, and I’m truly sorry to hear about your experience with both the quantity and color—this is not what we want for our customers.
I’ve personally reviewed your case, and sent you a message with more details. I’d love to make sure everything is handled to your satisfaction.
If you have any questions or need further assistance, please don’t hesitate to reach out by phone at 844-235-5264 or by email at [email protected], and ask for me, Nicki. I’m more than happy to help.
We truly appreciate your feedback and the opportunity to make this right.
My question was answered quickly. I just feel I should get swatches complimentary if I order.
Reply from BELLAMI Hair2026-05-28
Hi,
Thank you for your feedback. I'm glad your question was answered quickly, but I understand your disappointment regarding the swatches.
I did try reaching out to connect with you personally but never heard back. I would love the opportunity to discuss your feedback further and answer any questions you may have.
You can reach me directly by:
Phone: 844-235-5264
Email: [email protected] (Attn: Nicki)
We truly appreciate your suggestion regarding complimentary swatches with an order, and I'll be sure to share your feedback with our team for consideration.
Thank you again for taking the time to share your thoughts, and I look forward to hearing from you.
Warm regards,
Nicki
Misleading & false advertising. Super ridiculous return issues.
We bought the lightest color you had, called ice, that we thought would match what I have already.
It's definitely not ice. It's not even close to ice, it's not even close to the same color as mine! I'm not even sure why you call it ice. It's NOT ice. It's nowhere even close to ice! That is YOUR error in a very misleading definition!Because it's blonde. Yellow blonde. Light blonde. And that in no way at all could be called ice! And in no way matches up with my current color.
So therefore, with that said, the box has to be and has been opened. ONLY BECAUSE, you have to hold it up next to my current hair extensions tocompare the color. To make sure it's right. And that we weren't using 2 different colors that didn't match.
And they DEFINITELY DIDNT match at all. They weren't even close! It's IMPOSSIBLE to match colors just looking through the little window! AND you can't compare the color with the bundle that's in the box, with the small sections that are actually used! You have to have the same amount of sections of hair, to be able to hold them up next to each other to match them! So therefore being you have to take the hair out of the box, to appropriately match the colors accordingly, then obviously the seal will then be broken due to that! There's absolutely NO WAY possible to see the actual true color of the hair through the little window!
You HAVE TO take it out of the box to be able to match it appropriately! NOBODY wants extensions that don't match!
It would be like someone ordering light brown and receiving black because your choice list says light brown. And you denying their refund because of that. Because of YOUR false advertising. This case is the same thing as that would be. Therefore, with that said, do NOT deny my refund!!
Not to mention my refund should NOT be denied based on YOUR error of misleading inappropriate false advertising! And it's inappropriate false advertising because your own ad says ice, but the color is DEFINITELY NOT ice! Ice is white. Everybody knows what ice color is and what it looks like! Ice is NOT yellow, it's not light yellow. Which is what came!
What came is DEFINITELY NOT Ice! So your ad description list of colors does NOT match what actually comes! So that's inappropriate false advertising on YOUR end. There is no point in talking with your stylist, because what we ordered is not what came!No stylist can do anything about that. There are actions that can be taken. But it's just best, not to mention easiest, fastest and smoothest, to just provide me my refund and we all go our separate ways. I have alot of stylists in my circle, and a very large dedicated clientele, who depend on me. Lots of stylists and even more lots of customers in this small hair world. I spent $325 of my hard working money. $325 is ALOT of money. And even more alot of money for something that cannot be used. That is a waste of ALOT of MY MONEY. Therefore, do NOT deny my refund. I expect a refund expeditiously!
Reply from BELLAMI Hair2026-05-28
Hi,
I sincerely apologize for the frustration and disappointment you've experienced with your order.
I personally attempted to connect with you regarding your concerns but have not heard back. After reviewing your order, I can confirm that a return was initiated and a full refund has been processed.
We understand that color expectations can be very subjective and that matching extensions to existing hair can be challenging, especially when viewing shades online. We are sorry that the color you received did not meet your expectations and that the experience left you feeling dissatisfied.
While we would have welcomed the opportunity to discuss your concerns and assist with finding a suitable solution, we're glad we were able to process the return and refund for you.
Again, please accept our sincere apologies for the inconvenience and frustration this situation caused. We appreciate your feedback and thank you for giving us the opportunity to review your concerns.
Warm regards,
Nicki
I have to say this: I order my product on time with 2 days shipment option since I want to use the extensions on my wedding. The order did not arrived 8 days latter and I was leaving for my wedding. Apparently the package got lost on transit. I write to customer service and they were extremly responsive and send me inmidietly a new package wich arrived in less than 24 hours. Customer service was excellence. Also the quality of the extensions are AMAZING
Reply from BELLAMI Hair2026-05-28
We are so glad to hear that our customer service team was able to resolve the shipping issue promptly for your wedding. We are also delighted that you love the quality of the extensions! Thank you for sharing your positive experience.
Hair looks great for about a month. The colors fade and turn orange. I’ve even bought a filter for my shower kept my hair out of sun and still orange. For spending as much as I have BELLAMI is junk. I’ve reached out several times and of course no response
Reply from BELLAMI Hair2026-05-28
Thank you for bringing this to our attention, and I’m truly sorry to hear about your experience—we understand how frustrating this must be, especially after taking extra steps to maintain your hair. This is not the standard we strive for, and we sincerely apologize for any inconvenience caused.
I’ve gone ahead and sent you an email so we can look into this further and assist you directly. You’re also more than welcome to contact us by phone at 844-235-5264 or by email at [email protected] and ask for me, Nicki—I’ll be happy to personally review your case and work toward the best possible solution.
We appreciate your feedback and the opportunity to make this right.
I’ve had my Bellami hair in for about 4 weeks. It’s constantly tangled, even with daily oiling and it’s already faded significantly even with minimal washing.
I’ve had extensions in for a year that felt better than one month with bellami.
Super disappointed. They feel like I spent $80 instead of $600.
Reply from BELLAMI Hair2026-05-26
Hi,
I sincerely apologize for your experience and understand how disappointing it must have been to invest in Bellami hair and find that it was tangling frequently and fading much sooner than expected.
It was a pleasure speaking with you directly about your concerns. After our conversation, I also connected with your stylist to review the situation in detail. I'm happy to confirm that we were able to discuss the matter together and agree upon a solution that would help take care of both of you.
We truly value your feedback and appreciate you bringing this to our attention. While we're sorry your initial experience did not meet expectations, we're grateful for the opportunity to work with you and your stylist toward a resolution.
Thank you for your patience and for allowing us the chance to make things right.
Warm regards,
Nicki
Okay at this point I’ve been begging for help and nobody can help me
Reply from BELLAMI Hair2026-05-22
Hi,
I sincerely apologize for the frustration you experienced while trying to get assistance. We never want our customers to feel like they have to beg for help, and I'm sorry that this was your experience.
It was truly a pleasure working with you to get this situation resolved, and we're glad we were able to find a solution. We also appreciate the assistance of our BELLAMI Beauty Bar in Houston, who helped make this right for you and ensure your concerns were properly addressed.
Thank you for giving us the opportunity to work through this together. We value your patience throughout the process and are grateful that we could assist in reaching a resolution.
Warm regards,
Nicki
they are always great to deal with, and the quality of the hair is outstanding! A recent order arrived in a ripped package with 1 of the boxes of hair missing, and they were right on it and offered a replacement immediately. I was so impressed as many companies are hard to get ahold of, but if you email they always get back to you within 24 hours. Always love the hair, but happy to deal with a company that stands by their products too.
Reply from BELLAMI Hair2026-05-22
We are so glad to hear that you consistently have a great experience with us and that you love the quality of our hair. We appreciate you acknowledging our quick response and resolution regarding the missing item. Thank you for your wonderful feedback!
Ysenia made my professional order experience smooth and kindly helped me confirm my hair order would arrive within the time frame I needed! She was possibly the most helpful and professional operator I’ve ever spoken with in the dozens and dozens of orders I’ve placed with Bellami!
Reply from BELLAMI Hair2026-05-20
Thank you so much for taking the time to share this incredible feedback—it truly means the world to us! ✨
We’re absolutely delighted to hear that Ysenia made your professional order experience so seamless and stress-free. Ensuring your order arrives right on time is so important, and it’s wonderful to know she went above and beyond to make that happen for you. Hearing that she stands out among so many of your Bellami experiences is the highest compliment we could receive!
We’ll be sure to pass along your kind words to Ysenia—she’ll be thrilled to hear this. Thank you again for your continued trust and support! 💖
I just purchased $700 worth of extensions, I requested a signature on arrival!
Unfortunately i received an email saying it has been delivered whilst I was not home… when I got home the parcel was missing… I had never signed for it! Even though I specifically requested it be signed for during checkout!
When I contacted the company, they refused to help me at all! Currently going through a PayPal dispute and will be contacting the Australian consumer protection authorities.
Customer service is atrocious… highly recommend avoiding this company at all costs! If I could give 0stars I would!
Edit** the company only refunded me after I made a claim through PayPal… which Bellami still tried to fight!!
So not take offers of “store vouchers” for not even the full amount they owe you whenthis company makes mistakes… they try and trick you to do so rather than actually refunding you!!
Such an un trustworthy company that tries to scam you out of your money when they stuff up.
Never again will I purchase from this company.
Reply from BELLAMI Hair2026-05-20
Thank you for taking the time to share your feedback and concerns with us. I truly appreciate your openness.
I’m glad I was able to assist you through this, and I’ve done my best to address everything raised. My goal is to make sure this is handled as smoothly as possible and with the care it deserves.
We genuinely appreciate your patience as we work through this. If you have any questions, need further clarification, or there’s anything more I can assist with, please don’t hesitate to reach out—I’m here to help.
Thank you again,
Nicki
update as paypal confirmed they were the ones filing the disputes for the reimbursements. some backstory: I purchased extensions that did not match the website photos or description, and wanted to return them but it would cost $60+ to ship back (they do not cover shipping costs). I spoke with valerie and she said they would reimburse the shipping costs. return was delivered to them, and they refunded the extensions then Nicki asked for my paypal to send me the cost of the postage. later, they disputed the payment to me. I left a review here, they contacted me again and sent another payment as friends and family. again, it was disputed. I had to contact paypal as now I was not out only the costs of shipping, but over $40 in dispute and seller fees (they initially sent money as “goods and services” and later as “friends and family”). they disputed these with their banking institution as “not authorized” when they asked specifically for my information. I spoke with paypal twice and they covered the cost for me and reversed the fees, but confirmed that bellami was the one issuing disputes through their bank.
Reply from BELLAMI Hair2026-05-08
Thank you for reaching out to our team and for taking the time to work with us to help make this right. We appreciate the communication throughout the process and the opportunity to address your concerns. If you have any further questions or need additional assistance, please don’t hesitate to reach out.
customer service is great, had an issue with a product and they took care of it quickly!!!!
Reply from BELLAMI Hair2026-04-28
Thank you for reaching out and sharing your feedback with us. We’re sorry to hear about your experience and understand how disappointing this must have been. We truly hope we were able to work with you and make things right. If there’s anything further we can assist with, please don’t hesitate to reach out directly.
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