Misleading & false advertising. Super ridiculous return issues.
We bought the lightest color you had, called ice, that we thought would match what I have already. It's definitely not ice. It's not even close to ice, it's not even close to the same color as mine! I'm not even sure why you call it ice. It's NOT ice. It's nowhere even close to ice! That is YOUR error in a very misleading definition!Because it's blonde. Yellow blonde. Light blonde. And that in no way at all could be called ice! And in no way matches up with my current color. So therefore, with that said, the box has to be and has been opened. ONLY BECAUSE, you have to hold it up next to my current hair extensions tocompare the color. To make sure it's right. And that we weren't using 2 different colors that didn't match. And they DEFINITELY DIDNT match at all. They weren't even close! It's IMPOSSIBLE to match colors just looking through the little window! AND you can't compare the color with the bundle that's in the box, with the small sections that are actually used! You have to have the same amount of sections of hair, to be able to hold them up next to each other to match them! So therefore being you have to take the hair out of the box, to appropriately match the colors accordingly, then obviously the seal will then be broken due to that! There's absolutely NO WAY possible to see the actual true color of the hair through the little window! You HAVE TO take it out of the box to be able to match it appropriately! NOBODY wants extensions that don't match! It would be like someone ordering light brown and receiving black because your choice list says light brown. And you denying their refund because of that. Because of YOUR false advertising. This case is the same thing as that would be. Therefore, with that said, do NOT deny my refund!! Not to mention my refund should NOT be denied based on YOUR error of misleading inappropriate false advertising! And it's inappropriate false advertising because your own ad says ice, but the color is DEFINITELY NOT ice! Ice is white. Everybody knows what ice color is and what it looks like! Ice is NOT yellow, it's not light yellow. Which is what came! What came is DEFINITELY NOT Ice! So your ad description list of colors does NOT match what actually comes! So that's inappropriate false advertising on YOUR end. There is no point in talking with your stylist, because what we ordered is not what came!No stylist can do anything about that. There are actions that can be taken. But it's just best, not to mention easiest, fastest and smoothest, to just provide me my refund and we all go our separate ways. I have alot of stylists in my circle, and a very large dedicated clientele, who depend on me. Lots of stylists and even more lots of customers in this small hair world. I spent $325 of my hard working money. $325 is ALOT of money. And even more alot of money for something that cannot be used. That is a waste of ALOT of MY MONEY. Therefore, do NOT deny my refund. I expect a refund expeditiously!