At Bellami Hair, we’re passionate about helping you look and feel your best. We offer high-quality, 100% Remy human hair extensions and hair solutions designed for effortless transformation and everyday confidence.Whether you're adding volume, length, or a complete new look, Bellami products are created with care, innovation, and a commitment to quality you can trust.
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Is BELLAMI Hair legit?
BELLAMI Hair (bellamihair.com) has a 3.5 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 32% give 1 star; The business has replied to 61% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the friendly staff for providing prompt, professional, and excellent customer service. People deeply appreciate the expert guidance when selecting the ideal hair extension shades and colors. Many reviewers find the team patient and always ready to answer questions.
However, some reviewers were not happy with the product quality. Some people noted that extensions often tangle easily, become very dry, and degrade quickly after washing. A few others also experienced frustrating issues regarding incorrect color matching or delayed order fulfillment. Customers mentioned difficulties trying to resolve these specific order problems.
Auto-generated from all reviews of this business. For reference only.
I had a rushed order I needed, I paid for priority overnight. The package showed up damaged and was missing more than half of my order. I sent an email to Bellami and then decided to call as I needed the problem resolved immediately. Sylvia in customer service killed it. She handled everything immediately and resolved it and got me the other part of my order in time that it didn’t impact my appointments or clients. I also received an email response just confirming my problem had been resolved. Customer service feels like it’s dying out and this restored my faith. Things go wrong all the time, I truly believe how we handle the problem is the most important thing. Thank you Bellami and Sylvia!
Reply from BELLAMI Hair2026-06-25
Hello,
Thank you for taking the time to share your experience. I sincerely apologize that your rush order arrived damaged and incomplete, especially after paying for priority overnight shipping. I understand how stressful that must have been when you were relying on the order for your appointments and clients.
I'm so glad Sylvia was able to step in, quickly resolve the issue, and ensure the missing items reached you in time. I'll be sure to share your kind words and recognition with her. It's also wonderful to hear that our email follow-up provided additional reassurance that everything had been taken care of.
We truly appreciate your perspective that while issues can happen, what matters most is how they're resolved. Thank you for giving us the opportunity to make things right and for restoring your confidence in our customer service team.
Your support and feedback mean a great deal to us. Thank you for choosing Bellami! 💜
Nicki
Hi,
Thank you so much for your kind review! We're thrilled to hear that you found our customer service to be excellent.
Our team is dedicated to providing the best possible support, so your feedback truly means a lot to us. We're grateful that you took the time to share your experience.
Thank you for choosing Bellami. If there's ever anything else we can assist you with, please don't hesitate to reach out.
Warm regards,
Nicki 🩷
Customer service was fast, sufficient and very kind..
Reply from BELLAMI Hair2026-06-25
Hello,
Thank you so much for your kind review! We're delighted to hear that you found our customer service fast, efficient, and friendly.
Providing exceptional support to our customers is always our goal, so it means a great deal to know we were able to help and make your experience a positive one.
We truly appreciate you taking the time to share your feedback. Thank you for choosing Bellami, and please don't hesitate to reach out if there's ever anything else we can assist you with.
Warm regards,
Nicki 🩷
Ahhhh hair colour nothing like the picture advertised. So disappointed that they do this.!!!!!!!! I ordered the spiced crimson. Was more of a faded red. !!!
Reply from BELLAMI Hair2026-06-26
Hello,
Thank you for bringing this to our attention. We sincerely apologize for your disappointment with the color you received. We understand how frustrating it can be when a product does not meet your expectations, especially when the shade appears different from what was advertised.
We have requested additional information so that we can reach out to you directly and better understand your concerns regarding the Spiced Crimson color. Our team would like the opportunity to review this with you and determine how we can best assist.
In the meantime, please feel free to contact our Customer Service team at 844-235-5264 or [email protected] and ask for Attn: Nicki. I would be happy to work with you directly to review your concerns and explore a resolution.
Thank you for your feedback, and we appreciate the opportunity to assist you.
Nicki 💜
Hair looked used,seal was broken and I don’t like that never happened to me when ordering before
Reply from BELLAMI Hair2026-06-26
Hello,
Thank you for bringing this to our attention. I sincerely apologize for your experience. Receiving hair that appeared used and a package with a broken seal is certainly not the experience we want for any of our customers.
I understand your concern, especially as a returning customer who has not experienced this issue with previous orders. We take product quality and packaging integrity very seriously and want to ensure this matter is properly investigated.
I have reached out to you directly to gather additional information, including photos of the product and packaging, so that we can review this with our team and work toward a resolution as quickly as possible.
If you need any assistance in the meantime, please feel free to contact our Customer Service team at 844-235-5264 or [email protected] and ask for Attn: Nicki. I would be happy to assist you further.
Thank you for your patience, and we appreciate the opportunity to address your concerns. 💜
Nicki
I am very impressed with the customer support! I ordered my first Bellami extensions, and unfortunately, they were not what I expected. I shared that with them, and within a few days, I had a new extension, and they look and feel amazing! I have washed and curled them, and they look great! Happy I found them!
Reply from BELLAMI Hair2026-06-23
Thank you so much for your wonderful review! We're thrilled to hear that you're impressed with our customer support.
While we're sorry that your first set of extensions wasn't what you expected, we're so glad we were able to help find a solution and get you a new set that you love. It's fantastic to hear that they look and feel amazing, and that they've held up beautifully after washing and curling.
Your satisfaction means everything to us, and we're grateful that you gave us the opportunity to make things right. Thank you for choosing Bellami and for taking the time to share your experience—we're so happy you found us!
Thank you so much for your review! We're delighted to hear that your experience was nice and easy.
We truly appreciate you taking the time to share your feedback and are so glad we could provide a smooth experience. Thank you for choosing us, and we look forward to serving you again in the future!
Hello,
Thank you for your kind feedback! We're so happy to hear that you had a great customer service experience. Providing excellent support is always our goal, and it's wonderful to know we met your expectations. We truly appreciate your support and look forward to serving you again in the future! 💜
Nicki
My stylist told me she only uses Bellami extensions. I only wanted to add a little volume to my thinning hair so we got only one bundle. She said they wave naturally when wet, since my hair is curly wavy naturally. They didnt at all. I looked like I had a mullet whenever I showered cause the extensions stayed straight. On top of that I have black hair so we ordered black extensions and every time I showered the black hair dye would come out by the gallon. I have never seen so much hair dye come out of hair, for that long and I dye my hair black for 30 yrs. After 3 weeks they went from black extensions to brown. What a waste of money on such expensive hair extentions. My 30 dollar hair extentions from Amazon look better
Reply from BELLAMI Hair2026-06-23
Hello,
Thank you for taking the time to share your feedback. We sincerely apologize that your experience with the extensions did not meet your expectations.
We understand your concerns regarding the texture, color retention, and overall performance of the hair. We would like the opportunity to learn more about your experience and review the concerns you've raised so that we can better assist you.
We have requested additional information so that we can reach out to you directly and investigate this matter further with our team. Our goal is to better understand what occurred and determine how we can help.
In the meantime, please feel free to contact our Customer Service team at 844-235-5264 or [email protected] and ask for Attn: Nicki. I would be happy to work with you directly.
Thank you again for bringing this to our attention. We appreciate the opportunity to address your concerns and look forward to hearing from you.
Nicki 💜
We have been using Bellami hair for over 10 years. Nothing comes close to the thickness of their hair. If we ever had any issues customer service always took care of it. They are on the pricy side but they do stand behind their product
Reply from BELLAMI Hair2026-06-23
Thank you so much for your continued support and loyalty over the past 10 years! We're truly honored to have been a part of your hair journey for so long.
It means a lot to hear that you've consistently loved the thickness and quality of our hair, and we're especially grateful for your kind words about our customer service team. Standing behind our products and taking care of our customers is something we take great pride in.
Fast Response - A+
The person responding did not answer my question. They just copied and pasted a link. After reading through the link with a fine tooth comb I did find an answer. But I would have preferred them to just tell me or copy and paste the exact text that did answer my initial question.
Reply from BELLAMI Hair2026-06-23
Thank you for taking the time to share your feedback. We sincerely apologize that your question wasn't answered as clearly as it should have been.
While we're glad you were ultimately able to find the information you needed, we completely understand your frustration. Providing a link without directly addressing your specific question is not the experience we aim to deliver. A clear response or highlighting the exact information relevant to your inquiry would have been much more helpful.
We appreciate your honest feedback, as it helps us improve the way we support our customers. Thank you for bringing this to our attention, and we hope to provide a better experience moving forward.
After reaching out a few times. I finally was able to do an exchange for my pony tail. Currently took a break from microchip and doing clip ins. And I love them.
Reply from BELLAMI Hair2026-06-18
Thank you for your feedback. We sincerely apologize for the frustration. We reviewed your case and can see that our team responded earlier this morning. However, I’ll personally follow up with you as well to make sure you receive the assistance you need with your exchange and that everything is resolved as quickly as possible.
We appreciate your patience and look forward to helping you. 💕
Thank you so much for taking the time to leave us a review! We're delighted to hear that you had a great experience with our customer service.
Providing excellent support to our customers is always our goal, so your kind feedback truly means a lot to us. We greatly appreciate your support and are so happy we could help.
Thank you again for choosing us, and please don't hesitate to reach out if there's ever anything else we can assist you with.
Your customer service team is so helpful and so nice. The last conversation I just had over the phone with one of your reps was so nice. I will definitely continue to be a repeat customer.
Reply from BELLAMI Hair2026-06-16
We are so happy to hear about your positive experience with our customer service team. We truly appreciate your kind words and continued loyalty.
😬😬😬😬 I couldn’t find the extensions I purchased in 2021, but thanks to Chantel! She help me find them in 10 seconds! Thank you for the awesome service and your patience!!! 🥰
Reply from BELLAMI Hair2026-06-16
We are so glad to hear we could help you locate your extensions quickly! We appreciate your kind words about our service and patience. Thank you for sharing your positive experience!
I’ve used the tape-in and sew-in extensions for about six years. I’m now upgrading to k-tip extensions and let me say- the hair itself is top quality. I’m very pleased with the products themselves. The hair looks fantastic from day one and I am in love with their blonde colors. The quality is very well worth the cost.
However, what makes Bellami better than the rest is their customer service. I had an issue with my tape-in extensions earlier this year. My initial customer service experience wasn’t great, and that’s when Susie stepped in. She has been nothing short of wonderful to me and is an absolute angel. Susie has gone above and WAY beyond to ensure I’m satisfied with my Bellami hair extensions. I truly cannot say enough good about her. Although my issue arose several months ago, Susie will still check in with me from time to time to ensure I’m still pleased with my hair. That’s how dedicated Susie is to her clients and I’m so incredibly grateful for her. She’s given me countless hours of her time to explain each option I have- and man, she knows the entire Bellami line inside and out! I’m excited to elevate my hair at the end of this week to the k-tip extensions from Bellami. I will never use another brand of hair extensions ever again!
Reply from BELLAMI Hair2026-06-16
We are so delighted to hear about your wonderful experience with our hair and our team. It's fantastic to know that you appreciate the quality of our products and the dedication of our customer service. We are thrilled you're upgrading to k-tip extensions and look forward to continuing to provide you with excellent hair. Thank you for your incredibly kind words! We look forward being your luxury extensions service partner for years to come.
Paid for two day shipping but my package was never delivered. Still waiting for a reply from Bellami support.
Reply from BELLAMI Hair2026-06-16
Hello,
Thank you for bringing this to our attention. We sincerely apologize for the experience and appreciate the opportunity to make things right.
After reviewing your order, we confirmed that it was delivered. We reached out to you on June 16th and again today regarding this matter. We also investigated the situation thoroughly and have taken the necessary steps to resolve it.
We hope you are pleased with the solution provided and appreciate your patience throughout this process. If there is anything further we can assist with, please don't hesitate to reach out.
You may contact our Customer Service team at 844-235-5264 or [email protected] and ask for Attn: Nicki if you need any additional assistance.
Thank you for your business.
Nicki 💜
Staff were very helpful in making a return easy and accessible from Canada. Quick prompt service and stress free.
Reply from BELLAMI Hair2026-06-18
Thank you so much for your kind words! We're delighted to hear that our team was able to make your return process easy and accessible from Canada. Providing quick, stress-free service is always our goal, and we're so glad we could deliver a positive experience. We truly appreciate your support and look forward to assisting you again in the future! 💕
I am a longtime customer of Bellami. My wedding is around the corner (in 2 weeks) and I ordered k-tips and the deluxe tape ins but they got lost in transit on the way to me. I immediately panicked and contacted Bellami to express my fear they had been lost and won’t get delivered on time. The next day I got notification that there is a replacement order on the way, keep in mind it’s currently a Sunday.
Anissa sent me an email to update me and handled everything perfectly to help me with my order and big day coming up!! So pleased with customer service because of her.
As for the complaints about the hair quality, I’ve been more impressed with their deluxe tape ins than prior to them. I have yet to experience the k-tips but will hope for the best.
Thanks Anissa! You saved the day!!!
Reply from BELLAMI Hair2026-06-16
We are so happy to hear that we could assist you during such an important time! It is wonderful to know that Anissa was able to help ensure your special day goes smoothly. We truly appreciate you sharing your positive experience with us and your special day as well. We are delighted you are pleased with the quality of our tape-ins.
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