At Bellami Hair, we’re passionate about helping you look and feel your best. We offer high-quality, 100% Remy human hair extensions and hair solutions designed for effortless transformation and everyday confidence.Whether you're adding volume, length, or a complete new look, Bellami products are created with care, innovation, and a commitment to quality you can trust.
Written by the business, not verified by us.
Is BELLAMI Hair legit?
BELLAMI Hair (bellamihair.com) has a 3.5 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 32% give 1 star; The business has replied to 61% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the friendly staff for providing prompt, professional, and excellent customer service. People deeply appreciate the expert guidance when selecting the ideal hair extension shades and colors. Many reviewers find the team patient and always ready to answer questions.
However, some reviewers were not happy with the product quality. Some people noted that extensions often tangle easily, become very dry, and degrade quickly after washing. A few others also experienced frustrating issues regarding incorrect color matching or delayed order fulfillment. Customers mentioned difficulties trying to resolve these specific order problems.
Auto-generated from all reviews of this business. For reference only.
This was my first time ordering from Bellami. I spent $300 on hair extensions. My package was delivered was it was either stolen or misplaced. Customer support was very quick to get my issue resolved and a refund back to me so I'm very happy overall even though I didn't get my hair.
Reply from BELLAMI Hair2026-07-24
Hello
Thank you for sharing your experience with us. While we're sorry to hear your package was lost or stolen and that you didn't receive your hair extensions, we're glad our Customer Service team was able to assist you quickly and provide a resolution. We truly appreciate your understanding and kind words, and we hope to have the opportunity to provide you with a better experience in the future.
Nicki
hair quality is really good but the wire came apart
hair quality is really good. the only issue is the wire that came with the halo came apart and also the replacement wire. i had to purchase elastic wire from amazon and the fit now is a little off, it rubs on my ears, that's starts getting uncomfortable by the end of the day.
It would be nice if you could purchase replacement wire instead of having to purchase elastic from Amazon that don't fit right. the hair is $$$$ , a replacement wire option should be available'
Reply from BELLAMI Hair2026-07-24
Hello
Thank you for your review and for sharing your experience. We're so glad to hear you're happy with the quality of the hair, though we're sorry to hear you've had trouble with the Halo wire.
We'd be happy to review replacement options for you. Since your Halo was purchased through a salon, we'll just need the original account holder to contact us with the order information so we can verify the purchase and locate the original Bellami order.
Once we have the order details, we'll be happy to review the issue and determine the best way to assist you.
We appreciate your feedback regarding replacement wires, and we've shared it with our team. Thank you for taking the time to let us know how we can improve.
Nicki
Hello
Thank you so much for your wonderful review! We're thrilled to hear you had an amazing experience with our Customer Service team. Your kind words mean a lot to us, and we truly appreciate your support. We look forward to serving you again in the future!
Nicki
Leslie was super helpful in picking out the correct color for my hair. Sending pictures of samples for me to get a true full comparison. Can’t wait for them to arrive!
Reply from BELLAMI Hair2026-07-22
Hello
Thank you so much for your wonderful review! We're thrilled to hear that Leslie was able to help you find the perfect color match by providing comparison photos to make your decision easier. We'll be sure to share your kind words with her. We can't wait for your extensions to arrive, and we hope you absolutely love them! Thank you for choosing Bellami! 💕
Nicki
She was great at talking. She sent the email right away and you all sent me a gift card the next day thank you.
Reply from BELLAMI Hair2026-07-22
Hello
Thank you so much for your kind review! We're delighted to hear that you had a great experience with our Customer Care team. We're glad we were able to assist you promptly and that your gift card arrived quickly. We truly appreciate your support and look forward to helping you again in the future! 💕
Nicki
I really appreciate this company after Nicki got back to me about a serious matter, she was able to accomplish something I’ve been trying to work towards for months. This company really goes above and beyond for their customers & their certified professionals! I’m so immensely grateful I received education through this company above any other. Thank you!
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Reply from BELLAMI Hair2026-07-21
Hello
Thank you for reaching out and for sharing your concerns with us. We took the time to review both your email and the message you exchanged with our Social Media team, and we're truly sorry for the frustration you've experienced.
We understand how disappointing it can be when you're unable to access or make use of something you've purchased, and we appreciate you bringing this to our attention.
While we do see that your Masterclass was originally purchased in 2022, we worked with our internal team to see what we could do to help. Although the course falls outside of our standard support window, we'd still like to offer a solution to ensure you have the support you need with your Masterclass.
I will be reaching out to you via email shortly with more information and next steps to assist you.
We truly appreciate your patience and the opportunity to help. Thank you for being a valued member of the Bellami community, and we look forward to connecting with you soon.
Nicki
Was amazing experience the classes was so easy to understand and follow 🩷 Thank u Monica ⭐️
Reply from BELLAMI Hair2026-07-21
Hello
Thank you so much for your wonderful review! 💕 We're so happy to hear you had an amazing experience and found the classes easy to understand and follow. We'll be sure to share your kind words with Monica—she'll be thrilled to know she made such a positive impact. Thank you for choosing Bellami, and we wish you all the best on your extension journey! ✨
Nicki
Hello
Thank you so much for your kind review! We're thrilled to hear that your order arrived quickly and that you're loving your hair. We truly appreciate your support and look forward to being a part of your hair journey again soon! 💕
Nicki
Unfortunately the hair I received looks completely different than the one I ordered. It almost looks green in parts. The hair feels like good quality tho. I ordered clip ins years ago from you guys and loved them. Came with so many pieces and really nice clips. I was really bummed 🫤 about my order.
Reply from BELLAMI Hair2026-07-20
Hello
We're so sorry to hear about your experience and understand how disappointing this must have been, especially after having such a positive experience with BELLAMI in the past.
We looked into your email and have noted your concerns regarding the color match. We agree that the hair should more closely resemble what you ordered, and we apologize that the color received was not what you expected, including the green tones you noticed.
A Color Match Specialist will be reaching out to you directly to review your order and assist in finding the best solution. We're glad to hear that you were pleased with the quality of the hair itself, and we'd love the opportunity to help make this right.
If you'd prefer to speak with someone sooner, please feel free to call our Customer Service team at 844-235-5264 and ask to speak with Liz, who will be happy to assist you.
Thank you for bringing this to our attention and for your continued support of BELLAMI. We appreciate your patience and look forward to helping resolve this for you. 💕
Nicki
Customer service was great. I had an issue and it was resolved over the phone quickly. It’s nice to get a live person on the phone , Maria was very helpful
Reply from BELLAMI Hair2026-07-20
Hello
Thank you so much for your kind feedback! We're happy to hear that our customer service team was able to resolve your issue quickly over the phone.
We understand how important it is to speak with a live person when you need assistance, and we're glad that Maria was able to provide the help and support you needed. We'll be sure to share your compliments with her.
We truly appreciate your support and thank you for taking the time to recognize our team's efforts. We're always here to help whenever you need us! 😊
Nicki
Customer service was wonderful and speedy I emailed pictures of my hair for help with a color match and Leslie helped me match my hair to extensions I ordered
Reply from BELLAMI Hair2026-07-21
Hello
Thank you so much for your kind review! We're delighted to hear that you had a wonderful experience with our Customer Care team. We'll be sure to share your kind words with Leslie—she'll be so happy to know she was able to help you find the perfect color match. We truly appreciate your support and hope you love your new extensions! 💕
Nicki
I ordered 20 inches long tapes, when i saw the invoice it show 16 inches and the next minute i contact support to make the change and the can’t do it ….
0 client support.
Reply from BELLAMI Hair2026-07-21
Hello
Thank you for your feedback. We sincerely apologize for the frustration this experience caused.
We did receive your message requesting the change; however, your order was placed over the weekend when both our office and warehouse are closed. Our warehouse team begins processing orders earlier than our Customer Care team, and by the time we were able to contact them on the next business day, your order had already been fulfilled and could no longer be canceled or modified.
We understand how disappointing this was, and we're sorry we weren't able to make the requested change before the order shipped.
I'll be reaching out to you directly to provide return options and help find the best resolution for your order. We appreciate your feedback, as it helps us identify opportunities to improve both our processes and our customer experience.
Nicki
Not helpful at all. Was supposed to receive a refund and was not honored. Hair quality was horrible. Hair ruined in 3 months!
Reply from BELLAMI Hair2026-07-17
Hello
We're very sorry to hear about your experience and understand your frustration.
We looked into the messages and calls regarding the solutions that were offered to the stylist. We also attempted to contact her directly and left a voicemail to discuss the matter further.
We will continue trying to reach her, or if you are able to connect with her first, please have her contact us directly and ask for Nicki at 844-235-5264 so we can review the situation together and work toward a resolution.
Again, we sincerely apologize for the disappointment regarding the hair quality, the longevity of the hair, and the refund concerns. We appreciate you bringing this to our attention and would like the opportunity to help resolve this for you.
Nicki
I have never had any problem with y’all Hair, but it’s just like anything. Not. Everything is perfect but overall, I love y’all quality of Hair. and if I were to have a problem y’all always respond very quickly to my Problem. Customer Service is great. All my answers and questions get resolved. Thank you so much.
Reply from BELLAMI Hair2026-07-20
Hello
Thank you so much for your kind words and continued support! We truly appreciate your feedback.
We're delighted to hear that you love the quality of our hair products. While we understand that nothing is perfect all the time, it means a lot to know that your overall experience has been a positive one. Most importantly, we're glad that whenever an issue arises, our team is able to respond quickly and help resolve your concerns.
Providing excellent customer service is one of our top priorities, and we're happy to hear that your questions and concerns are always addressed promptly and professionally.
Thank you again for your trust, loyalty, and support. We value you as a customer and look forward to serving you for many years to come! ❤️
Nicki
I love Bellami hair, best extensions on the market. I remember when they did a collaboration with Kylie Jenner that’s when I first was introduced to Bellami and since then I’ve stuck with them. The quality is great and they are made to last as long as you treat them right! Go Bellami!
Reply from BELLAMI Hair2026-07-17
Hello
Thank you so much for your amazing support and loyalty! We're thrilled to hear you've been a fan of BELLAMI since the Kylie Jenner collaboration and that you've continued to trust us ever since. Knowing that you've experienced the quality and longevity of our extensions means the world to us. We truly appreciate you taking the time to share your experience and for being part of the BELLAMI family. 💕 Thank you for your kind words and continued support—Go BELLAMI! ✨
Nicki
Hello
Thank you for your prompt response and for helping us better understand the issue. We appreciate your cooperation and look forward to working with you toward a resolution.
Please let us know if there is anything further we can assist you with.
Nicki
Hello
Thank you for your feedback. We're delighted to hear that you are enjoying the excellent quality of the hair. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your experience.
Please don't hesitate to reach out if we can assist you with anything further.
Nicki
I am overwhelmed with gratitude and greatful to the most dearest, extremely professional and kind Kayla for her excellent coustomer service.. she took her time to listen to my issues with orders very patiently and resolved them very efficiently without any delays...i can totally tell she loves what she does.. shout out to Kayla ⭐️⭐️⭐️⭐️⭐️ 5 stars all the way... very well deserved 👏🏻 👏🏻
Reply from BELLAMI Hair2026-07-16
We are so happy to hear about your positive experience with our customer service. It's wonderful to know that our team member was able to resolve your order issues efficiently and patiently. We truly appreciate you taking the time to share your kind words and five-star feedback. We are committed to providing excellent service, and your review reinforces our dedication.
Liz made my experience great! I needed extra help for my wedding since it was my first time using clip in extensions. Liz contacted me with the perfect blended color for my highlighted curls. She answered all my questions with patience and took good care of me. I recommend Bellami Hair esp. for first timers! My experience was top notch!! Thank you again Liz!!!!!!!! ❤️
Reply from BELLAMI Hair2026-07-14
Hello
Thank you so much for taking the time to share your experience!
We're absolutely delighted to hear that Liz was able to make your first experience with clip-in extensions such a positive one, especially for such an important occasion as your wedding. Providing personalized color-matching support and guidance is something we strive for, and it's wonderful to know that Liz helped you find the perfect blend for your highlighted curls while answering all of your questions with care and patience.
We'll be sure to share your kind words with Liz—recognition like this means so much to our team.
Congratulations on your wedding, and thank you for choosing Bellami to be a part of your special day. We truly appreciate your recommendation and are thrilled that your experience was top-notch!
Nicki
Bellami hair is beautiful. I ordered the wrong size so I called and was helped in such a wonderful and respectful manner! Thank you!
Reply from BELLAMI Hair2026-07-14
Hello
Thank you so much for taking the time to share your feedback!
We're thrilled to hear that you love your Bellami hair and that you had such a positive experience with our Customer Care team. We understand that choosing the right size can be tricky, and we're so glad we could help make the exchange process smooth and stress-free for you.
Providing friendly, respectful, and personalized support is always our goal, so it's wonderful to know that our team was able to assist you in a way that made a difference.
Thank you again for your kind words and for choosing Bellami. We truly appreciate your support and look forward to helping you again in the future!
Nicki
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