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loughlan O'kelly

英国

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Techwearnow

Product great, customer service made me think I had been scammed

The product I ordered was the Steven cargos, for around 90 pounds, an I am quite pleased with the product, exactly what I had ordered. the only issue I had is the poor customer service that led me to believe I had been scammed. I wasn't aware the product came directly from china, and as a result became concerned when it was taking nearly a month to arrive. when I asked the customer service to give me an order confirmation number or more details, they gave me the wrong information, and addressed me as 'brother' which led me to believe the entire site was a hoax, and in fact, I was incredibly close to going to my bank to get my funds back until Royal Mail contacted me that my product had arrived in the country. I would recommend that the customer service be more literate in not using English slang terms, for a more professional outlook.

2024-01-29已认证