PRPrudential Assurance Company Singapore★★★★★
Very poor service to long term…
Very poor service to long term customers Singapore Though I paid the premiums in time and message customer service staffs to update the premiums they didn't bother to check if all months was paid. I was told in March 2025 that a premium was missed in December 2024 so my policy lapsed n ask me to wait 3 months for any claims though it's their email staffs negligence. Separate occasions I was busy with work n paid twice into same policy and I called in to the call center on the day itself to transfer premium to right policy and spoke to their manager Kian. He did nothing that saying yes to everything and did not update me that the finance unit need me to write in a email saying I wanted premium paid transfer to another policy till a month later. I was told by email staffs that thr policy lapsed whsfb it's email staffs and their manager. Kian fault. Very poor and lazy staffs. Don't actively follow up on customer enquiry. Make one phone during office hours and if customer miss it as we, are at work don't have basic initiative to write us an email what they want us to do. Collecting my premium for 3 years for an eci policy but akways keep making it lapse and make us wait for another 3 months like a new cudtoner just taking up policy so not fair for long term sincere customer but other insurance in Singapore like income agency are equally arrogant to their customers and government on et few insauance dominate Singapore when these companies act high and mighty while collecting such high premiums in Singapore
2025-08-27
SHShopee★★★★★
One of the worst site to shop at as it …
One of the worst site to shop at as it many dishonest sellers especially those from china and Vietnam and many irresponsible sellers who pack items badly even when you buy for 50 plus .
What I hate most about the site is the unreasonable and dishonest refund staff who side with their courier and errant sellers .
The refund agents make this site a nightmare for customer given High rate of dishonest and errant sellers at shopee and given shoppee history of poor courier service .
The refund agents are dishonest and fabricate stories and come up with all excuse to avoid refunds,
For instance on 18th January, the courier lost 2 parcels and claimed its delivered and when I ask for photo proof they keep showing another parcel photo for all 3 parcels and refuse to refund us though we wasted alot of time writing in and showed courier is lying.The worse part is they expect you to take the dirty parcels inside your house and do filming of unboxing the parcel and show all the items inside parcel and then continue to film taking out each and every items and at the same time you must open up each item and show every part of the items for instance in the case of garments, bedsheets and towels which is unreasonable as then it becomes making a movie and not taking the video.So if you don't do such tedious and time consuming filming for each parcel and each item you cannot raise dispute for items that come dirty and damaged and items deliberately send wrong items by the dishonest sellers as they don't have stock of what you purchase.
In another instance we purchased 6 towels from a seller chimes who is a very irresponsible seller and pack items badly.
The refund agents wanted us to show every part of the 6 towel as we took out out of the package in a continous video.The seller chimes packed 6 towels badly with all dumped inside one thin dirty,black polymail plastic and the 3 pink towels smell bad and had yellow spot when we took one of it out of wrapper. Though we produced the unboxing video to show that the pink towels come from the package by seller chimes ,refund agent sided with seller and refuse to refund us.the video showed the Grocery bag dumped with 6 towels and don't even have plastic wrapper over it that is obvious in the video we submitted and yet the refund agent called lady wrote to us lying that Grocery bag is well packed inside plastic wrappers .are the refund agents blind or what ?if you want or raise refund for any damage or dirty or wrong garment or laser number of items send,this be come a tedious and unreasonable task to do filming of each parcels and each items inside the parce
Everybody is well aware that there are very bad reviews of shoppee courier and warehouse on how they dump parcel at void decks and dustBin area and every dirty flooring possible before courier bring these parcels to customers so its ridiculous refund agent expect you to take the dirty and dusty parcel into your house and do a movie out of unboxing and each item .
We had a very dishonest Vietnamese selelr who deliberately send lesser value items and not what we ordered and we wasted our time taking videos and submit but refund agents keep saying video not clear and insuffice as they are blind.we only realise later this Vietnamese seller had bad reviews of cheating other customers by sending missing and wrong and lesser value items that we complied and showed shoppee refund agents but they still keep finding fault with our unboxing video and chose to give our monies to the scamming seller.
For years we've Shop at ntuc FairPrice and asos and ebay and we never had such unreasonable demands made by refund agents such as those from the shoppe site for damaged and wrong items by seller.The shoppee refund agents are dishonest and insane.stay away unless you want to lose your monies to dishonest sellers and refund agents at shoppee
2024-01-30有帮助 1
