Thieves, customer service nightmare!
This review is for Customer Service. My son would have been finished with his treatment in January. He is 4 sets away from being finished, and I cannot get Byte to send the remaining aligners. I paid in full before beginning this process, and I don’t see why we weren’t given our complete treatment. We are given the run around from Byte, and I’ve done the same steps SO many times with no progress made. It’s extremely frustrating! Here we are half through April with no end in sight. Update 5/14/25 Now my son's upper retainer has broken in 2 places. We have contacted Byte many, many times before this and they keep giving us the run around. This is literally their response "Good news, your aligners are at the manufacturers and will be shipped to you in the next 1-2 weeks" I have received this same email every 2 weeks since January, and guess what NEVER shows up? The aligners that I have paid for in full. Before December, I was extremely happy with the results that we saw for my son, and we have 4 more kids that will need aligners in the future. I WOULD have happily stayed with Byte for my remaining children, but not now. I'm at my wits end, and at this point I think that I will be pursuing legal action.