About my Sony tv that broke during warranty period
I have purchased many electric items from singer mega branches and I was disappointed with the customer service that they gave me. This is about my SONY TV (65 inches ) I purchased from borella budget shop and it broke during the warranty period. After I informed the nearest service center , they took the tv and told us it will take 7 to 14 days (2 weeks) to return otherwise, they give us another tv. But they took about more than 3 weeks to give us a response even then the problem was not sorted out. After we make many phone calls(to Aluthgama service center to maharagama, Maharagama to aluthgama , head office , …. And lastly made a conference call on my phone. ) after the borella budget shop branch manager Ms.Kokila Dharshani helped us to take the cash refund. When we called to Aluthgama service center there were no any responsible person to talk with us and when we asked to transfer the call to a manager or responsible person , the girl who spoke to me always refused to do it. I think her name is nimashi or imashi and I have spoke with more two girls. That girls always said that ‘the manger is on leave these days’. The funny thing was that the manager was on leave for 3 weeks and the person who handling emails (Anjana) {I don’t know if they gave me their real names} always out for lunch. After I decided to inform this issue for the director board. Before that I let the aluthgama service center know regarding this and they kept silent and disconnected the phone line. At last, the borella branch manager sorted out the problem immediately. She refunded the money on next day. So be careful before purchase any item. For the last time I would like to thanks Ms. Kokila dharshani (borella budget shop branch manager) regarding speeding up the cash refund further, she was the only genuine lady who spoke to me politely. (January 4th to February 7th )