Great Customer Service ..But product does not live up to their wedsite examples
I would love to give this company 5 stars on the rep Bruna Tapia. She/He? was exceptional at a speedy response to my concerns about the 2 crystals gifted to me for Christmas. They went right to work to fix the clarity problem. The picture was hardly visible, even with a light behind it. Looked nothing like the examples they show on their website. Did not appear 3D at all, more 1 dimensional. They were unbelievably attentive to my request and sent replacements immediately. Here is where we go from 5 stars on their customer service down to 2-3 or less stars on the actually product. Although it does appear a bit clearer and more dimensional it still unfortunately does not look as 3D as ANY of their examples. Maybe I will buy a lighted base, because unless you hold it up to your eyes you have no idea what it is on our book shelve. Sorry, I wanted to love the second product due to your great customer service (Bruna). These are very pricey and just not the quality Shown on their website.