I purchased a device from their seller…
I purchased a device from their seller on Amazon and 8 months later the "rugged phone" screen glitched really bad and it was my business phone. I tried to contact them only to be ignored or given the run around on my warranty. There is no way to activate warranty online you have to wait to speak to them, and they don't email back. After 2 weeks of nothing I contact Amazon and they contact them and they finally messaged me in broken English and after a few messages and videos and pics and showing them warranty info they say the phone indeed needs servicing and will email me back with instructions. It's been 8 days since that message and nothing. I don't want to buy a new phone nor pay the 240 to fix the screen because it's not a common part. Especially since it falls under warranty but they're screwing me smh. Don't even purchase anything from these people they're in China and do not care because we can't do anything