Once you pay, they don't care what happens at the hotel
Third time using them - will never recommend this company. The first time I used this company, we booked one night in Cancun before our flight home. I booked two rooms, but the hotel only had record of one. Thankfully the hotel was excellent and was able to put us in a room and resolve it directly. Second stay, we had no issues - we received a slightly lower price and the room was as expected in Bellevue. Last stay, I booked a 3 night booking in Vancouver, WA for my son's football tournament. We booked a room with two queens. Arrived to find one king. I asked the front desk and they said, you booked with a third party, so it is their fault and we can't help you. Fine. I woke up the next morning to ants everywhere. I spoke to front desk, they miraculously were able to find us a room with 2 queen sized beds. Woke up the second night to ants again - this time, we decided to check out and head home one night early. I reached out to Traveluro for assistance and a refund. They basically said, you're not entitled to anything because your booking was non-refundable. Really, they could have offered something - even a voucher off a future booking but they simply did not care whatsoever about the experience or the mixups. Just book with the hotel directly - at least they'll try to help you in these cases.