Bad service/organisation
Ordered an item yesterday 14th July at around 22h50 CET time. Later, 15th July at around 00h45 CET time I noticed that I needed extra parts and opened a ticket to cancel the order so that I could bundle everything in one single order and save on shipping. This morning, 15th July at 7h54 CET, received a confirmation email informing my order has beens shipped! At 10h47 CET received another email from the customer support informing that my order cannot be cancelled because it has been shipped because the support works from 15h to 22h CET... So no matter how fast one cancels an order, it depends on when you do it... what a joke! You just gained bad reputation and lost a sale and a client.