Online and in store: The tale of two halves
This company almost seems to be run as two different bodies. On the one side, when I’ve gone in store, the staff and polite and helpful and I’ve not had a bad experience. On the other hand, their online store can only be described as the equivalent of flipping a coin to see if they have what you order. I’ve ordered online from them twice and both times I’ve been refunded, as they didn’t have the products in stock. It seems that the online store isn’t being kept up to date properly and lists items that they don’t have as in stock, even items which are brand new. They did email a discount code the second time, though I’m not sure I’m too interested in trying to order from their website a third time now.