"buyer protection" is legit a waste of…
"buyer protection" is legit a waste of time. I got a defect item from the seller and had a open case, the one that handling this matter doesn't give me any solution, because return the item i need the seller to okay with the return( carousel should step in and act but never didnt anything for 2weeks).ive been chasing for solution asking carousel to step in and help but it never happened, ive talked to customer service for 5times all of them said expect to get a reply within 24hours. NOPE I NEVER FOR ANY REPLY regarding the case. Their "buyer protection" is a total BS. Buy anything at your own risk. They will never follow up on your case and your case gonna be open. Should solve within a time frame? All BS mine been open for 2 weeks waiting for return instructions but it never happened. You are on our own. Do not trust their "buyer protection". It means nothing at all and wasting your time daily checking and asking customer service to help!