Using FedEx which produces disproportionate extra cost
I ordered a product directly from IK Multimedia in Italy. As I live outside the EU, they indicated that additional fees or taxes might apply. Several weeks later, I received an invoice from FedEx, a carrier I have never used before. The invoice was written in English and contained no clear breakdown of what the charges were for, which made it appear suspicious. This process is highly non-transparent and not customer-friendly. Due to this experience, I will no longer order directly from IK Multimedia and will instead use authorized retailers such as Thomann in the future.