Had to issue chargeback with credit card company
I ordered a wool coat from Linennaive. It was marked "delivered" but was nowhere to be found. Luckily, my building captured footage of all the packages in the lobby being stolen. There were signs everywhere saying not to leave packages in the lobby and to bring them to concierge for safety but the delivery company Neighbor Express did not pay attention to that and just left them in a high traffic area right by the entry door. I filed a police report and let Linennaive know that my package had been stolen and sent them video of the theft. I was emailing with a woman named Tracy who after about 8 emails back and forth with her being very fake friendly and extremely evasive, informed me that she refused to refund me or to send me a replacement even though I had video evidence and a police report showing that the item was stolen due to the delivery company leaving it in an unsafe area. After this, I followed up with Neighbor Express and they took full responsibility for the theft and said they would refund Linennaive and therefor, Linennaive could refund me. Even after that, Tracy refused and said they couldn't even send me a replacement coat because they were "out of stock" but that when they had more coats (MONTHS LATER) that she would send me a replacement. Well, I checked their website and was able to add the same coat to my cart no problem and when I pointed out that their website didn't show the coat as out of stock Tracy just said it was despite it being clearly available on the site. At this point I issued a chargeback with my credit card company which was ruled in my favor and was successful in receiving my refund. I can't speak to the quality of the item but I can absolutely speak to the shady behavior and lack of accountability, as well as them attempting to not refund me or even offer a replacement without a months long wait. This is a shady company and they will make you play detective and jump through hoops just to refuse to help you in the event of a theft.