good phones generally but bad customer service
Ar using black iew phones for nearly ten year without issue the one time I had an issue I was severely disappointed with the customer service. After carrying out the tests requested with the night vision camera I was told it was working okay, despite the photos clearly being multiples of the same photo. Finally got put on the sales and discussed this with them. Was asked to send phone back they would check and be in contact. This was a pre order on the new explore 1. Returned phone which cost £60 and checked online the price only to find the pre order cost £272 which is normally cheaper had dropped to £250 and now included a charger which mine did not, when I raised the issue with the sales team I was basically told we don't care and are not interested in doing anything in good will. So phone now costing me £352 had been returned and delivered over a week and I had heard nothing. I had to chase to find out what was going on I received an email simply saying did I want a repacment or my money back. You need to work on your customer service blackview as you have lost a loyal customer. Not that I expect you to be bothered about one individual but eventually it will have an impact unless you improve for people who are out of pocket because your product is faulty