Very bad experience
Very bad experience, contact the customer service, AI bot was there to great you first, need to speak English to tell the AI the issue before letting you to communicate with the customer service. Waited for 15 mins that is not the worse part. When it come to speaking with the customer service, they insist to talk to my father (which is the account holder). Explained to the customer service that my dad is not with me and he task me to follow up on the issue and solved it as my broadband caused my whole house tripped yesterday and is a emergency. I asked the customer service what information they need? as I have my father private information details. they still do not let my proceed, insist of speaking to him. Repeatedly, I told them whatever information they need I have and is a emergency, he is not with me and tasked to settle the issue as my father English proficiency not that high to understand. Hence, unable to contact the customer service. So I asked the customer service what they can do to help me as this is a emergency that causes my house to tripped, father not able to contact them and he is away from me. Not only they didn't think of a solution, they just readvised me again to contact them once my father is with me. Personally, I think something need to be done, other than just being so rigid to the rules. What if parents is both overseas/hospitalize, unable to understand the context of AI due to poor English knowledge and is a emergency to settle it ASAP?