Don't use their service if you don't want to waste your time.
Their system reported delivery but I never received the package. When I complained, the staff told me to check with the neighbors to see if they were delivered by mistake, which is not my job. and they told me to wait for them to contact the delivery party for more than a month and still no results. I asked them to return my money and they said that only when they receive a response from the delivery party will they process my case. The most irresponsible company I have ever known.