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Former customer

加拿大

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Rokrgeek

Instructions provided are not in English

Purchased online in December. Instructions provided are not in English. Tried to get in contact with customer service over several months. Their final reply suggested that I use google image translate with their 22 page instruction book. I requested PDF of original instructions as it would be easier to digitally translate - this has been ignored. Waste of time. Waste of money. I do however recommend purchasing their products at local stores where I’ve found them to have English instructions. But due to this experience, I will never purchase from Rokrgeek/Rokr/Robotime ever again. I purchased this as a gift for child and am embarrassed by this disappointment .

2024-03-20