We are passionate about mechanics and craftsmanship, dedicated to integrating intricate details into grand creations. Every assembly is a journey of exploration and challenge, and each model embodies precision and artistry. RokrGeek delivers high-quality models and exceptional service, offering you an immersive building experience where the beauty of mechanics comes to life at your fingertips!
Horrible place to deal with. Customer Service is non-existent. Other reviews said it as well. They make you think they are shipping domestically and then it takes about 2-3 weeks to get your order because it comes from over seas. They are absolutely one of the worst places I’ve ever dealt with when it comes to customer service. I emailed them 4 times over s 1 1/2 week timeframe about an order and only asked where it was and never received a response to any of the emails. I then got an email a week after that with a BS email stating “ Thank you for your support and your message; please accept my apologies for the delayed reply.
Your order will be shipped this week; the delay was due to the tavern model being temporarily out of stock”. The worst part is that I had sent three other emails telling them to cancel my order and refund my money. And thats another thing, they charge your credit card immediately even though nothing has been processed or shipped. Their site kept showing they confirmed the order and are processing the order to ship. It said that for over a week and a half. Now I’m battling the refund. After three weeks of emailing they finally confirmed they cancled my order (after I told them in 4 separate emails) but have yet to get my refund, even after three more emails have been sent. I contacted my credit card company to step in and they have started a claim against them. Shouldn’t have to go through all of this, but THIS IS THE TYPE OF COMPANY ROKRGEEK IS. BE AWARE AND DO NOT BUY FROM THEM UNLESS YLU WANT STRESS, HEADACHES, HASSLES, AND MAJOR FRUSTRATION.
Timely product acquisition, and item prices that make sense to me, and other buyers. For the first time in making deals on these sites this one has come through 100 percent of the time. This is not butt kissing of any sort, but my true feelings of how this company has done business with myself. Thank you Rokrgeek.
Visited their site and looked at the puzzles. Next thing I know I am being charged for a puzzle I only looked at and they are sending me an email that they are mailing it to me. I checked my credit card and they charged my credit card. I had previously purchased puzzles through Amazon but not direct and definitely not the one they are sending. I emailed them a few times with only to get a replay saying they are sorry for shipping delay. No answer to my "I didn't order this" emails to them. Had to call my credit card company and place a fraudcharge against them.
According to their website, in America, the products come from a warehouse in California and the shipping time takes between 5 to 10 days. In reality, everything is shipped from China and my product took a full month to arrive. It looks like a droppshipping company impersonating a real company named "Rockr"
Customer Service was slow but eventually very helpful.
There were several problems with the humpback whale model but the worst was the flimsy electrical connection. Customer Service did not assist in any way. It doesn’t seem that spare parts are available.
Update: the Customer Service team came through and did their best to help me out, providing the replacement part I needed. They were slow to respond, but they did respond and even provided tracking information when they shipped the replacement.
All communication stopped with no resolving the problem
Rokrgeek did not send us what we ordered. I contacted them and they said not to worry they will take care of the problem. That was mid July. Since then I have written to them for a status update. There has been no reply. I place my original order with them the end of June today is July 30th.
Our order cost $89.00, and we have nothing to show for it. Awful customer care.
I bought 2 puzzles, the elven garden and the garden house. At the time I ordered them, there was nothing to indicate on my order form that the prices were USD. It was only when I looked at my credit card statement, online, that the $117.00 dollars I thought I was being charged was actually $164.00. Then, when I started looking at the bad reviews posted, I tried to remove my credit card information for their "secure" site, and couldnt. I ended up cancelling that credit card. Waited over 2 weeks to get the puzzles they were being shipped from China) only to find the there was no instructions for the garden house. I have emailed twice with no reply. Very disappointed and anyone interested in buying these puzzles, do your research!!!
While out of wotk due to a spinal fracture, got hooked on 3D puzzles. Ordered 3. Per tracking info, they made it from China and ended up on a curbside outside a random house in Arlington Heights, Illinois. Sent multiple emails to company and didn't recieve a reply. Even found a phone number for the company and it was fake. So I am trapped at home with nothing to do and am out $187
It is now 3/14....original order date 2/10. Never responded to emails. Fortunate to get refund from PayPal. DO NOT ORDER
US orders do NOT ship from California. It came from China of course.
Website says US orders ship from warehouse in California. No they do not. Thats a complete lie.
I paid for expensive expedited shipping on what I thought was a domestic order based on their published shipping policies. It didn't even leave China to come to the US for a week.
Emailed them for refund of expedited shipping and they ignored me.
Lesson learned. I wont buy from them again.
Impossible to get a hold of them. My order is not coming in.
I've tried to cancel but no answer. Tried to contact them 5-6 times still no response. Not sure if this is a scam but I would not recommend anyone to buy from them.
I have orderd two items, but did not receive a confirmation mail.
I have not received an reply, after sending 5-6 mails to their service desk.
Service is 0
And probably I have lost 100 euro.
Do not buy from this Company. It's a scam.
@rokrgeek: if you read this, it's time to reply and show the world the opposite of being a scam.
One of the worst shopping experience I ever have. Before placing the order, I asked support about how much time it will take to ship to canada via expedited shipping. I placed my order on 1st October and it has been now over 1 month and 10 days and I have no news about my order. Teaching the support is impossible. They do not reply at all. I was only able to reach out via instagram and that support too was non existent.
Sta away from them. Reposting the shop on shopify as well.
ordered 2 booknook kits with expedited shipping to NZ sometime in the last month. Items arrived promptly enough and the correct prices were charged (not cheap but fair for quality) Kits were compact with no fancy packaging, as usual, shipping regulations meant no glue or batteries could be sent.
I usually buy rolife kits and find rokrgeek to be same or better quality. Instructions were easy enough to follow if you slow down and double check. very little glue is required as most parts fit together very snugly - precision cut. I have no problems with these items and will probably buy more when budget allows. My top tips, sand the join points on the part edges down smooth then use a brown colour pencil to even out the edge. look closely at the instructions and make sure pieces are together properly - and Patience!
Rokrgeek 回复2025-08-17
Dear Customer
Thank you so much for taking the time to share such a thoughtful review. We're delighted to hear that you enjoyed our Book Nook set and found it to be of equal or even superior quality to other products you've tried.
Your encouragement and affirmation mean a lot to us, and we will continue to provide high-quality models and service to all our model-loving customers.
Sincerely,
The Rokrgeek Team
These aren't just puzzles, they're functional sculptures. I made a manta ray and a nautilus. Both models are stunning and complex enough to keep you engaged for hours. Also, thank you for the surprise gift model - it's the little details like this that really make a big difference.
I’ve built many wooden and plastic kits, but this metal Manta Ray blew me away. It feels substantial in the hand and is clearly made to last. Assembly requires focus but is very satisfying. Would love to see more marine-themed models in the future!
Ordered 2 products total around $2k usd and only received one. They do not reply to emails, had to do a chargeback in paypal to get money back. takeing a huge chance here if you give them money
Rokrgeek 回复2025-06-23
Hi David
Thanks for your feedback and we are sorry for the inconvenience this may have caused.
For large orders of multiple items like yours, packages will be shipped separately due to air freight size restrictions - this is explained in our shipping policy. In addition, our high-end metal series products require hand polishing and painting by skilled craftsmen, which will increase production time. Some items may be temporarily out of stock, and we provide an estimated shipping time on each product page.
We are glad that we have contacted you via email and resolved the issue - all items have now been successfully delivered
We apologize for the delay in responding to your message and sincerely appreciate your patience and understanding.
Sincerely,
ROKRgeek Customer Support Team
I had an issue with one their products and emailed their customer service. They were very helpful and helped me resolve the issue promptly. Great customer service! Should anyone purchase an item from this company rest assured if you need their help they are quick to respond and will help you solve the problem. Thank you Rokrgeek!
Do Not Buy ROKR. Money taken but no product after 60 days
Do Not Buy ROKR. Order place, no product sent. Thieves!
I placed my order for two puzzles in November 2024. The day I placed my order the money came off of my credit card. I received no confirmation of my order for 3 days. After 30 days they sent me a useless tracking number that says the label has been created but the shipper (UPS) has not received the package yet. What a load of baloney! As of today it has been almost 60 days. The tracking still reports that the package has not been received. I am resigned to the fact that this company is bogus and has stolen my money. Very disappointed. Reporting them to BBB and every other agency I can find.
Rokrgeek 回复2025-05-29
Dear Allison
We are deeply sorry for your experience and completely understand your frustration.
Please note that we are Rokrgeek, an independent brand and company. We are not affiliated with ROKR in any way.
If you are unsure where your order came from, please contact us directly at [email protected] and provide your order number or email address. We will be happy to help you investigate and resolve the issue.
We truly care about our customers and take pride in providing quality products and reliable service. Again, we apologize for your unpleasant experience and want to help you clarify or resolve the issue if possible.
Sincerely,
Rokrgeek Customer Service Team
I would rate them a 0 if possible. The worst customer service ever. I purchased a product brand new and they will not assist with a missing piece that never came in the box. I have made plenty of these but never this brand. Rolife is far superior to this company they sent me a missing piece right away. I am so upset the set is garbage now. $60 down the drain.
Rokrgeek 回复2025-05-29
Dear Sam
We are very sorry to hear about your experience and we completely understand how frustrating it is to receive a product with missing parts - especially when you are so excited to build it.
Please let us know your order number or email address. This will help us track your order in our order system. We will be happy to resend you a new model or refund your money
We value each and every one of our customers and sincerely hope that you enjoy building models. Thanks again for letting us know - we are always here to help.
Sincerely,
Rokrgeek Customer Service Team
I purchased two manta ray metal 3d models on November 11th it is now January 3rd and still never received my order. Every rime i contact their customer service they have an excuse about my order status. I asked for a refund and they said they would only return $10 out of a $899 order. I had to dispute the charge on my credit card with capital one to get my money back. This site is a scam, DO NOT PURCHASE FROM THEM!
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