Horrible Horrible Horrible place to deal with
Horrible place to deal with. Customer Service is non-existent. Other reviews said it as well. They make you think they are shipping domestically and then it takes about 2-3 weeks to get your order because it comes from over seas. They are absolutely one of the worst places I’ve ever dealt with when it comes to customer service. I emailed them 4 times over s 1 1/2 week timeframe about an order and only asked where it was and never received a response to any of the emails. I then got an email a week after that with a BS email stating “ Thank you for your support and your message; please accept my apologies for the delayed reply. Your order will be shipped this week; the delay was due to the tavern model being temporarily out of stock”. The worst part is that I had sent three other emails telling them to cancel my order and refund my money. And thats another thing, they charge your credit card immediately even though nothing has been processed or shipped. Their site kept showing they confirmed the order and are processing the order to ship. It said that for over a week and a half. Now I’m battling the refund. After three weeks of emailing they finally confirmed they cancled my order (after I told them in 4 separate emails) but have yet to get my refund, even after three more emails have been sent. I contacted my credit card company to step in and they have started a claim against them. Shouldn’t have to go through all of this, but THIS IS THE TYPE OF COMPANY ROKRGEEK IS. BE AWARE AND DO NOT BUY FROM THEM UNLESS YLU WANT STRESS, HEADACHES, HASSLES, AND MAJOR FRUSTRATION.