Donny Abon made it happen - quickly
Donny Abon was the customer service agent who handled my request for a new remote control for my LG TV on April 24, 2025. He was very patient and polite in answering my questions. Although he stated that my new remote would be shipped in 3-5 business days, in fact it was delivered just 2 days later - on a Saturday! The remote works well. I am thoroughly pleased with the service I received from Donny and highly recommend Encompass for technical needs.