Paying to try clothes on
I ordered trousers and at the request of their customer service team , I provided specific details of waist and leg measurements, height and weight. They then advised me of the correct size for me personally. The trousers when they arrived were far too small and yet the labelling on the trousers indicated they were the correct size. I have sent photos to them to establish the discrepancy and asked them to review all their correspondence, highlighting how the problem has arisen. In summary, I have paid £12.99 (, postage and restocking charge),to try on a pair of trousers. The manufacturers obviously do not label the trousers correctly, items are not checked before dispatch. The error was entirely their fault but despite pointing this out to them and asking for a full refund they have declined. Proceed with caution