Discount not honoured and customer ghosted ;(
I recently placed an order through the official website after receiving an email with a discount code. Unfortunately, I forgot to apply the code at checkout and finalized the payment without it. When I realized my mistake, I promptly reached out to the customer service team via email, hoping they could honor the discount. However, I received excuses as to why they couldn’t uphold the discount. I then requested a refund so I could reorder using the code, but they failed to respond to my request. The lack of support and communication is extremely disappointing. This experience has left me dissatisfied and unlikely to recommend their service.