Terrible company
I’ve never experienced customer service this frustrating. For over a year, Adobe has continued charging me for a subscription that I have tried to cancel countless times. I’ve called customer support more times than I can remember, and on multiple occasions I was told the subscription had been cancelled. Yet the charges continued. Every time I contacted support, I had to explain the entire situation again, only to receive the same promise that it had been resolved. It wasn’t. The billing kept happening. A company of Adobe’s size should be able to cancel a subscription when a customer requests it. Instead, I’ve spent over a year chasing a problem that should have been fixed after my first call. I’m now seeking a full refund for every payment taken after my cancellation request. I hope Adobe finally takes this seriously because no customer should have to go through this.