Expensive to repair
We were thrilled with our Litter Robot 4 for our 2 cats. Lifechanging and so worth the $800!! — once we figured out which magical combo of cat litter worked with it… But after about a year, the weighing of the cats got wonky, and then we started to have to reset it more often. I finally turned off all the notifications bc it became a daily experience to have to go in and hit the Cycle or Reset button, so we just made sure to check on it a couple times a day. And yes, we kept it clean. This week, it just stopped working. We’ve had it for 2 years. Evidently it’s some sensor that is not repairable and since there’s only a 1 yr warranty, we need to pay for the entire base to be replaced. That’s $500!!! Whiskers customer rep team offered a 15% discount coupon and presented that in a way that insinuated we were supposed to feel really grateful and lucky to receive. So if you have plenty of money—get yourself one! But be prepared to spend another $450 every couple of years once the warranty expires and sensors start breaking!