I have given my Symphony Air Cooler fan…
I have given my Symphony Air Cooler fan to service to your service center at Maharagama couple of days ago ,(26/03/2024) ,However On 04/04/2024 someone called Palith Silva (0755047437) from that place called me & informed they have to replace something & it will be costing Rs.11000 ,so that I have asked what is the new one price & then he said it will be nearly Rs.50000, but however actual price is Rs.31999 mentioned in their website & so that I have said & okay pls do the needful ,After couple of minutes again he called me & said there are motors & other parts also damage & all together it will be costing nearly Rs.25000 & then I said no need to do it ,If can I pay additional money I would be able to buy new fan from other company ,Moreover I will be able to inform your CEO as well, I have inform to him ,Then he said it’s okay. It’s very terrible, & as loyal clients to Singer how can I recommend them other customers in the country about your service??? As the well-known company in Sri Lanka is this way are they treating to their loyal patients?? Very unfair??? Pls beware of those people when buying those stuff. I never ever recommend Singer to anyone who is looking for their needs. How they are going to take competitive advantage in the market doing this kind of bad & very expensive after sales service to their loyal customers. Since I am loyal to you all, is this the way they are treating us & they all are breaking promises, which they have done with us, might me they are aware of the world of mouth communications & customer comments & reviews nowadays more powerful than doing paid advertisements. If I could use additional money for Symphony Air Cooler fan, I would probably be able to get better fan from other company , rather than spending so much of money for these kind of selfish money minded people. Regarding that situation, I have already sent two emails their CEO’S so called secretary (Anusha) & copy to but sad to say I haven’t get any feedback from her yet. So what is purpose having that email??? Terrible ???