美国
Amanda Hair decided to ship an order I told them to cancel. They have refused to accept the return and refund and I have now had to get my bank involved. I also filed a complaint with the FTC and BBB. This company is a scam the density was not what I paid for and the wig looked butchered due to the amount of filler hair used. By far the worst company I've had to deal with.
I placed my order on the 19th and noticed it hadn't shipped at the end of the day on the 22nd. I requested the order be cancelled and explained I needed the order by the 26th and I didn't want it since it wouldn't be there on time. I was told and I quote "dear, we will ship your package today and send the tracking number to you 2:11 AM." I requested the order be cancelled in enough time and my conversation I took screenshots of confirms the order had not shipped. Instead of canceling the order they chose to ship the order anyway. Their policy clearly states "You may cancel your order within 2 business days of purchase by contacting our customer service. Once your order has shipped, it cannot be canceled." Do not do business with this company. If they are willing to rush shipping so they don't have to cancel your order what other shady things are they willing to do.
I received my order 10/03 and noticed the hair was not the same as my previous order even though the only thing I changed was the length. The hair smelled burnt and over processed and the front of the wig was layered about 6 inches shorter than the rest of the wig. I ordered the same wig last year and it was the same length all the way around from front to back. I reached out to the company and each time I mentioned the word return all communication stopped. The sent messages through WhatsApp and email, no response but according to their faqs page they answer all inquiries in 24hours. Don't order here it should not be this hard to get a company to fix their mistakes.
I purchased a wig that looked nothing like what was advertised. I requested a higher density and that is not what I received. I'm now getting the runaround about my refund. I posted several pictures and reviews and Hermosa hair keeps removing the reviews. This should not be OK. I started this process in March so my time and money have been wasted because of lies and false advertisement. As of today I still have not received a refund.