Do NOT BUY Anything! Worst Products and Support Ever
Unless you want to relieve the old days of buying really cheaply made Printers or something that constantly need parts or ‘accessory kits’ and you want to be hung up on by support staff… and want a warranty claim and dispute over who should help between retailer and Roborock. Total of 50+ emails. Videos of problems sent. Steps done to rectify fault. 6 month old 2,500K top of line robot… told is faulty and needs replacement, asked if RMA and told YES and to return to retailer for help. Needed RMA code for every unit as even they don’t trust Roborock at all with anything they send back without a sold credit note promise.. they won’t talk to store manager to confirm. Was hung up on after told their manager wanted to look into It. This is after I have email already saying they agree it needs repair and is faulty and is in warranty. Then they want me to ship the whole thing back to Germany, I bought in Australia. - because they sent EU stock to Australia. But can’t look at it here and can’t support it here so the testing the AU people did is all invalid apparently, Germany doesn’t trust their own team to look at same product. Submitting to ACCC for breach of consumer law rights and asking to investigate and review tristpilor and reports of others with issues. Roborock…. Worst ‘flagship’ $2,500 Robot Vac/Mop (with auto empty dock and water etc EVER don’t waste your money. Read other reviews… endless warranty claims. I bought another brand robot for $2600 before leaving store with dodgy broken one still no path to next steps. Even after one clean… 1000x better than the top of the line Roborock ever did. Absolutely amazed - talk about mass delusion and brand name recognition as top brand for robot vacs. Absolutely do not buy!!