Inaccurate/Misleading
There were many conflicting pieces of information about the estimated time it would take for me to get my order, so I'll go with the one on my receipt. They have promised a tailoring period of at most 4 weeks and a delivery period of at most 2 weeks, making it about 6 weeks in total in a worst-case scenario. I wrote them an email at the end of the third week, asking about the status of my order. The response I got is that I will likely get my order within that 6-week timeframe. Then I asked them once again at the beginning of the fifth week, expecting my order to be shipped soon. Only then was I informed that it will take an additional 7-10 days for my order to be made, which makes me suspect that they haven't even started working on it until I inquired and the promised timeframe already ended. This makes the customer support's replies and the information the site provides actively untruthful at worst and unreliable at best. The only good thing I can say about the customer support is their response time. My first message got a reply in two days, my second message got one in a day, and my subsequent messages got an answer within minutes at times. In short, make sure to order your piece months in advance if you're going to use it for an event, or if you just want your order to arrive... eventually.