Unauthorized charges
After discovering unauthorized monthly charges on my debit card for just over a year, totalling around $360 (around $26.99/month CAD). I contacted Numerade to dispute the matter and I must admit I'm deeply disappointed with Numerade's handling of this matter. To clarify, I had never even heard of Numerade prior to this discovery, let alone authorized any transactions. It's baffling how my card information and email were obtained without my consent, which raises serious concerns about the security of the platform. Upon checking my emails, I have only ever received the monthly brochure-like emails and NEVER anything about a subscription. Upon reaching out to Numerade to rectify this situation and request a refund, I received a response citing a failure to cancel my supposed free trial on time. This response not only disregards my genuine experience but also appears to be a standardized response, as evidenced by the numerous similar complaints I found in reviews. After the initial generic message, I reached out again via email and have not received a response back. It's perplexing to me that many of these reviews echo identical sentiments, yet Numerade fails to take responsibility for their own actions, instead shifting blame onto others and creating a false narrative of wrongdoing by everyone else This experience is entirely unprecedented for me, and the fact that Numerade maintains a no refund policy and fails to take responsibility for unauthorized subscriptions and payments speaks volumes about the company's integrity.