First
First, one start is the lowest I could choose, I would pick negative stars if I could. First my background, I have a fitness and nutrition coaching business and I have been in search of a fitness meal company I can recommend to my clients. I’ve been sampling a few, buying two or three weeks worth of meals and sampling as many meals I can. Flexpro’s website is deceptive, they sign you up for subscriptions without directly asking you if you want to subscribe. I wound up with three different weekly subscriptions, so really read the fine print apparently. Also the cost of the meals skyrocketed, usually with a subscription the meals get cheaper, not hear. I woke up to a $500 charge today. I immediately got ahold of customer service and asked to cancel everything, and to cancel before anything shipped and receive a refund. Of course they tried to first sell me more, but then said that they would cancel. The customer service person or bot named Apple, couldn’t tell me if I would get a refund on not, that was a different department and I would have to call them. Meal quality is mediocre at best, if you think you are going to receive anything resembling what they picture on their website, you will be very disappointed. Flavor, some were good, many were bland. Packing and shipping, thankfully shipping was free from UPS, the care in which the meals were packed was substandard. The meals came in a large insulated box, the meals were layered in between extra large and extra heavy freezer packs. These packs crusted and broke many of the meals open. It would work better if smaller freezer packs were used, also the insulated box did not adequately do its job. When I received my orders, the meals on top were all ready thawed out, a possible hazard. I’m obviously warning my clients to stay away from flex pro, I wish companies could just do honest business, show me exactly what I’m going to get, outright ask if I want a subscription, make me select yes, then give detailed pricing. They fail on all accounts.