FlexPro Meals

Hi there, Anna! Thank you for the detailed feedback on the Chicken Cordon Bleu and the cook times — that's exactly the kind of specific input our culinary and packaging teams need to be able to investigate and improve processes! I'm passing this along directly so they can triple check the printed cook time on that label, since a 30-second heating time is no where near correct. All our meals microwave best thawed from 2:00-2:30 minutes so gotta make sure things align. I am also extremely happy to report that our reviews are from real customers and we welcome all the good and the bad. It's the only way we get better 💪🙂 I understand that's hard to take at face value in a review reply, but it's the simple truth, and I'd rather say so plainly than leave it unaddressed. If any questions ever arise, we would love to have an opportunity to remedy any concerns ASAP. In the future, please email [email protected] or text us at 816-542-4212 so we can help. Thank you again and we look forward to making some meaningful changes!

哇，非常感谢您的精彩评论！我们很高兴听到您喜欢这些饭菜并且发现它们很容易加热 - 方便始终是关键！ France 和团队随时为您提供帮助，很高兴知道他们对您的体验产生了积极的影响。这只是您与 FlexPro 的健康饮食之旅的开始，我们迫不及待地想继续为您提供支持！

为法国喝彩 3 声——真的为你加油！ 我们很高兴听到他们能够帮助您处理帐户并确保您在完成其余操作时不会被收取费用！ 感谢您分享您的经验，我们迫不及待地为您的健康之旅提供动力！ :)

很高兴听到迪帕克的声音！很高兴您喜欢所有的餐点，而且德克萨斯墨西哥卷饼碗绝对是人群的最爱 - 我们有一些顾客只在他们的盒子里吃到这顿饭 X 15！ 🌟 味道鲜美、营养丰富，是您健康生活之旅的完美选择。 我们迫不及待地想看看您接下来会尝试什么！ 吃得开心！

Hi Michael, thank you for taking the time to share this, and I'm truly sorry your experience with us was not even close to what we expect. Receiving a spoiled meal on your very first delivery is not the first impression we want to make, and the delay in reaching our team and getting your billing issue resolved only made things worse. That's on us. I've flagged your account so our team can look into the orders and get that resolved directly with you. I'm also sharing your feedback on delivery and response times with UPS, since a "sorry, we'll do better" isn't enough on its own. Please expect to hear from us TODAY. We take this seriously and want the chance to fix it. Thank you again for the feedback, Michael!

Hey there, Abel, I'm sorry to hear this — a spoiled first delivery is a bad start, let alone go unresolved after multiple attempts to reach us. The heat these last few weeks hit a lot of areas hard and we are very much at work to eliminate these challenges. Happy to say we are already making changes to our packaging for heat waves like this! This definitely isn't the level of service or accountability we expect from ourselves and I've flagged your account so our team can dig into the details for you. I'd also like to understand more about what went wrong on the support side for sure, since "difficult to reach" and "issue never addressed" tells me we missed the mark more than once. Gotta get that handled! Not cool. Please expect to hear from us today, Abel. Thanks for the feedback and can't wait to take this to the team and make some big changes!

Hi there, we're sorry to hear you had a frustrating experience with service — that's not the standard we hold ourselves to by any means, and we'd like to make it right. Could you text us at 816-542-4212 with your order details so we can look into this directly? Appreciate it! Regarding the advertising concern, we take accuracy in our marketing very seriously and would welcome the chance to understand specifically what felt misleading — please do share details so we can address it properly. Thank you so much for taking time to let us help out and improve!

Hey Nick, I will make sure I pass that along to RJ! Our team is dedicated to helping you on your healthy living journey, and it sounds like he's doing an amazing job. Keep enjoying those delicious meals, and we can't wait to support you every step of the way!

RJ 从第一天起就是一位超级明星——他真正体现了卓越的客户服务的精髓，像您这样的客户让一切变得如此简单！您的满意对我们来说意味着一切，我们很高兴您成为 FlexPro 大家庭的一员。前方还有更多美味佳肴！ 🎉