france held my hand walked me through…
france held my hand walked me through the orrdering easily and made very helpful suggestions which enured to my benefit sha is a prize
About FlexPro Meals
Data updated- Website
- flexpromeals.com
- Category
- Restaurants & Bars
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 203 reviews
- Replies to negative
- 96% (23/24)
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About this business
FlexPro Meals is a Top Rated Meal Delivery Service. We prepare healthy, fresh, gourmet meals & deliver weekly across the United States.
Written by the business, not verified by us.Is FlexPro Meals legit?
FlexPro Meals (flexpromeals.com) has a 4.5 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Restaurants & Bars and its reputation is excellent. 88% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss Customer service, Product, Quality. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for being exceptionally helpful, polite, and quick to resolve various ordering issues. Consumers also note that the delicious and convenient variety of meals fits well into their healthy lifestyles. Some reviewers were not happy with delivery issues, mentioning that boxes arrived leaking or with spoiled meals. A few other people also felt that the food quality was poor, describing items as soggy or tasteless. Some people also noted occasional instances of unhelpful support experiences when attempting to address shipping problems.
Auto-generated from all reviews of this business. For reference only.What people say
RJ’s customer service is superb
RJ’s customer service is superb. I felt as if he truly trying to help my needs. Very respect and kind person. A+
RJ gave me a great deal
RJ gave me a great deal. Glad he was able to give me such a nice discount. Been getting these meals for some time so nice that they care about me still and offer me these deals
France sent me the link to sign in to…
France sent me the link to sign in to my account.
Excellent Customer Service
RJ has been amazing! Helping me through the whole process of placing an order! He was very patient and understanding! Best customer service I’ve had from a company in a very long time!
Outstanding customer service
Outstanding customer service. RJ was great and able to provide incredible customer service and pricing for me. I have lost 120 lbs over the past 2 years with these meals and exercise.Thank You Flex Pro Meals !!
RJ has great customer service he helped…
RJ has great customer service he helped me complete my order it was a pleasant experience. Thank you RJ
First
First, one start is the lowest I could choose, I would pick negative stars if I could. First my background, I have a fitness and nutrition coaching business and I have been in search of a fitness meal company I can recommend to my clients. I’ve been sampling a few, buying two or three weeks worth of meals and sampling as many meals I can. Flexpro’s website is deceptive, they sign you up for subscriptions without directly asking you if you want to subscribe. I wound up with three different weekly subscriptions, so really read the fine print apparently. Also the cost of the meals skyrocketed, usually with a subscription the meals get cheaper, not hear. I woke up to a $500 charge today. I immediately got ahold of customer service and asked to cancel everything, and to cancel before anything shipped and receive a refund. Of course they tried to first sell me more, but then said that they would cancel. The customer service person or bot named Apple, couldn’t tell me if I would get a refund on not, that was a different department and I would have to call them. Meal quality is mediocre at best, if you think you are going to receive anything resembling what they picture on their website, you will be very disappointed. Flavor, some were good, many were bland. Packing and shipping, thankfully shipping was free from UPS, the care in which the meals were packed was substandard. The meals came in a large insulated box, the meals were layered in between extra large and extra heavy freezer packs. These packs crusted and broke many of the meals open. It would work better if smaller freezer packs were used, also the insulated box did not adequately do its job. When I received my orders, the meals on top were all ready thawed out, a possible hazard. I’m obviously warning my clients to stay away from flex pro, I wish companies could just do honest business, show me exactly what I’m going to get, outright ask if I want a subscription, make me select yes, then give detailed pricing. They fail on all accounts.
RJ has been extremely helpful and…
RJ has been extremely helpful and provides first class service. Their meals are a great value and the taste is very good for a meal service company
RJ is super helpful!!!
RJ is super helpful!!!! I keep getting double substitutions (cause I’m trying to change the meals) the website has some issues the food is good and convenient. Amazing Customer’s service from RJ! If it wasn’t for him I’d probably cancel my subscription
Would definitely recommend FlexPro
France was very helpful addressing issues with my account. FlexPro has made mistakes but we're human. They've continuously had great communication and have tried to make things right. Great food as well!
The meals are horrible
The meals are horrible. They are mushy and do not represent the meals that are shown. The Chicken Cordon Bleu, please pull up a picture; is more of a chicken potpie that is not edible. The time on the meals are wrong. You CANNOT cook a meal in 30 seconds which one of the meals states on the label. You have to play with the times. The meals need seasoning, and the correct cook time, and the meat is extremely low quality. This was a mistake I paid for and I hope no one else has to. BTW they print their own reviews. The thousands of positive reviews was proven to be by their company/per review writer, but legally they can keep them up.
Reply from FlexPro Meals2026-08-04
Hi there, Anna! Thank you for the detailed feedback on the Chicken Cordon Bleu and the cook times — that's exactly the kind of specific input our culinary and packaging teams need to be able to investigate and improve processes! I'm passing this along directly so they can triple check the printed cook time on that label, since a 30-second heating time is no where near correct. All our meals microwave best thawed from 2:00-2:30 minutes so gotta make sure things align. I am also extremely happy to report that our reviews are from real customers and we welcome all the good and the bad. It's the only way we get better 💪🙂 I understand that's hard to take at face value in a review reply, but it's the simple truth, and I'd rather say so plainly than leave it unaddressed. If any questions ever arise, we would love to have an opportunity to remedy any concerns ASAP. In the future, please email [email protected] or text us at 816-542-4212 so we can help. Thank you again and we look forward to making some meaningful changes!
FlexPro餐食非常好
FlexPro餐非常好。 微波炉加热即可轻松食用。 法国和其他工作人员非常有帮助。 谢谢。
Reply from FlexPro Meals2026-08-04
Wow, thank you so much for your awesome review! We're thrilled to hear that you're enjoying the meals and finding them easy to heat up—convenience is key always! France and the team are always here to help, and it’s fantastic to know they made a positive impact on your experience. This is just the beginning of your healthy eating journey with FlexPro and we can’t wait to keep supporting you!
法国帮了很大的忙
法国提供了很大的帮助。旅行了好几个星期后，我无法进入我的帐户，不得不推迟我的下一个订单。他们介入并解决了我的技术问题并推迟了订单，因此我没有被收取费用，并且需要完成我上次订单中已经吃过的饭菜。谢谢你，法国！
Reply from FlexPro Meals2026-08-04
3 cheers for France- really came through for you! We're so glad to hear that they were able to help you with your account and make sure you weren't charged while you got through the rest! Thank you for sharing your experience, and we can't wait to keep you fueled on your healthy journey! :)
我很享受所有不同的饭菜……
我很喜欢我尝试过的所有不同的饭菜，但德州墨西哥卷饼碗是迄今为止我最喜欢的！
Reply from FlexPro Meals2026-07-30
Fantastic to hear Deepak! Thrilled that you’ve enjoyed all the meals, and the Tex-Mex burrito bowl is definitely a crowd favorite-we have some customers that only get that meal in their box X 15! 🌟 It’s packed with flavor and nutrition, making it a perfect choice for your healthy living journey. We can’t wait to see what you try next! Happy eating!
Terrible customer service
Terrible customer service. It’s extremely difficult to get in touch with anyone, and when they do respond, it’s never in a timely manner. The delivery process was a complete headache, and the food wasn’t good either. I would never recommend this company to anyone. To make matters worse, they processed two food deliveries within the same week that I enrolled in my membership, resulting in $380 wasted. Despite my attempts to resolve the issue, I still haven’t been able to get my money back. Overall, this has been an incredibly disappointing experience from start to finish. My first delivery the food was spolied
Reply from FlexPro Meals2026-08-04
Hi Michael, thank you for taking the time to share this, and I'm truly sorry your experience with us was not even close to what we expect. Receiving a spoiled meal on your very first delivery is not the first impression we want to make, and the delay in reaching our team and getting your billing issue resolved only made things worse. That's on us. I've flagged your account so our team can look into the orders and get that resolved directly with you. I'm also sharing your feedback on delivery and response times with UPS, since a "sorry, we'll do better" isn't enough on its own. Please expect to hear from us TODAY. We take this seriously and want the chance to fix it. Thank you again for the feedback, Michael!
AVOID THIS SERVICE!!
AVOID THIS SERVICE!!! ❌❌❌❌❌ I rarely leave negative reviews, but this experience deserves one. From the moment we (my partner and I) placed our first order, nothing went as expected. The initial delivery arrived with spoiled food, making it unusable. Trying to get help only made things worse. Reaching customer support was incredibly difficult, and when someone finally responded, the issue was never properly addressed. The biggest problem came after signing up for the membership. Within days, two separate meal deliveries were processed, leaving us with approximately $380 in unexpected charges. We contacted the company several times to dispute the charges and request a refund, but despite all our efforts, the money has not been returned. Between the spoiled food, poor communication, billing issues, and lack of accountability, this has been one of the most frustrating customer service experiences we’ve had. We cannot recommend this company and will not be using their service again.
Reply from FlexPro Meals2026-08-04
Hey there, Abel, I'm sorry to hear this — a spoiled first delivery is a bad start, let alone go unresolved after multiple attempts to reach us. The heat these last few weeks hit a lot of areas hard and we are very much at work to eliminate these challenges. Happy to say we are already making changes to our packaging for heat waves like this! This definitely isn't the level of service or accountability we expect from ourselves and I've flagged your account so our team can dig into the details for you. I'd also like to understand more about what went wrong on the support side for sure, since "difficult to reach" and "issue never addressed" tells me we missed the mark more than once. Gotta get that handled! Not cool. Please expect to hear from us today, Abel. Thanks for the feedback and can't wait to take this to the team and make some big changes!
Awful experience with customer service
Awful experience with customer service. Also they are running false advertisement and are guna get sued soon.
Reply from FlexPro Meals2026-07-27
Hi there, we're sorry to hear you had a frustrating experience with service — that's not the standard we hold ourselves to by any means, and we'd like to make it right. Could you text us at 816-542-4212 with your order details so we can look into this directly? Appreciate it! Regarding the advertising concern, we take accuracy in our marketing very seriously and would welcome the chance to understand specifically what felt misleading — please do share details so we can address it properly. Thank you so much for taking time to let us help out and improve!
Rj is a really great person very help…
Rj is a really great person very help and very knowledgeable
Reply from FlexPro Meals2026-07-27
Hey Nick, I will make sure I pass that along to RJ! Our team is dedicated to helping you on your healthy living journey, and it sounds like he's doing an amazing job. Keep enjoying those delicious meals, and we can't wait to support you every step of the way!
RJ太棒了！
RJ 很棒，他总是能够解决我的送货问题。他非常专业。这才是客户服务应该有的样子 谢谢你RJ！
Reply from FlexPro Meals2026-07-27
RJ has been a superstar since day 1—he truly embodies what great customer service is all about and customer's like you make it so easy! Your satisfaction means the world to us, and we’re so glad you’re part of the FlexPro family. Here’s to many more delicious meals ahead! 🎉
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