No longer a Loved company
I used to love doing business with VaporFi, but now that they are using a shipping company called BoxCheck/Deliver-It, I'll probably have to stop using them. I received a notice on my door that they tried to deliver the shipment but I wasn't home, and to call them to reschedule. The phone number leads to a cyclical auto message with no customer service so I went on their website and there was no way to get a hold of customer service except for a generic company email. I sent two emails asking to reschedule or at least know an approximate time of when they were going to be there so I could run home from work. Instead, deliver-it left another paper on my door asking me to call to reschedule... Yes you know how this is going to go. I sent two more emails and was told finally by the fourth email that they we're sending back my package to VaporFi. During all of this I also sent VaporFi two emails asking for help in getting a hold of their shipping company. With no reply.... Now I get an automated email from VaporFi saying that my order has an exception. So I sent a 3rd email to VaporiFi and I'm still waiting for a reply. Save your time and frustration, go with someone who partners with a reputable shipping company who actually gives you the heads up on at least a time frame of when the package will be shipped (like FedEx gives you a 4-hour time frame, with update texts), because unfortunately not all of us can afford to sit at home for 2 weeks waiting for a package that needs to be signed for.