Reliable
Overall a good experience. Once they got my package, they shipped it really fast, it actually arrived a few days earlier than it estimated. Customer support will always get back to your questions if you email them, but when they’re available to reapond to emails could be made clearer. For instance, after sending an email you should receive an automated “You have emailed us outside business hours, we operate during 7:00am-2:00pm in our time zone. We will get to you ASAP”. For our benefit they could also send a copy of their receipts for when they buy an item for us. Finally, the shipping cost was pretty expensive. I had about a $300 order and shipping was almost an additional $150. That’s probably not something totally in their control, it’s the decision of FedEx or whatever shipping company they use, but it’s an important disclaimer to add. The shipping weight was almost 7x the actual weight of the items I bought, but I don’t know how that worked out. Maybe there’s some minimum weight an item must be. Use their shipping cost calculator, it is pretty accurate. Ultimately, I got my item and they responded to my emails so I’m satisfied.