Thought wrong about this outfit. Is it worth it?
Thought wrong about this outfit. Was very happy stumbling on their website as a main pharma plan outside of my mandatory Part D plan. Dispite the friendly & helpful staff I find myself on the phone with them more than anticipated to solve arrival times of my Rx's. Totally agree with other reviewers posting very poor delivery times even using the auto refill feature. Early this yr, mid january, after figuring out the yearly $ amount of either paying with and without the $180 savings plan I joined the plan; both amounts were the same. Had one specialist send a needed & necessary new fill to DiRx 1/25/24 . It sat for over 10 days before recieving a message it was backordered and should have my doc send it to a local pharmacy! Luckily I had been skipping 1 day/wk over the past year as backup if leaving town for holiday. Used up at least 2/3rd's of the backup before the Rx was avail. and arrived on 3/7/24. Another example is for an auto refill placed on the 4/25 is still pending. Another placed 0n 4/25 and necessary used for an upcoming proceedure by 5/6 was still pending yesterday (5/3/24) prompted another couple phone calls finding the business is backed up. Then asked how to transfer without bothering the doctor. Called local Walgreen's with the Rx # and other info & did get an unbelievable transfer & fill by late afternoon. Just before the last episode of bad business practices, another one was very usavery: had been placed on low dose of a statin Nov 2023 from which I had the unbearable & relentless side effects. So tried another one- lowest dose & was put off by similar yet undesirable side effects; couldn't exercise - too much joint pains-kept me more sedintary. So, a non-statin anti cholest. was prescribed & sent to DiRx 4/11/24.A phone call revealed it was backordered....didn't receive it until 4/30/24; I'd stopped the statin usage on 4/10/24. The pricing is what attracted me and previous problems with Cigna/Express Scripts, check out the BBB on them. As soon as an order arrives there they start filling an hidden priced Rx until in the filling process. Then they say they cannot stop the process. I had to fill a complaint with my credit card and they forced a refund-only then did xpress scripts sent me a mailer for a return on a jacked up priced item. Got a big run around btwn nefarious Cigna & owned Express Scripts. While writing this review I feel abused. Could FTC a call & BBB Florida site. (more lifetime wasted). Is this worth it? This USA "healthcare" realy bites. Go to EU sometime and see how bad we really have it regarding Rx's, ER visit ($84 Sept 2018) many name brands for our generic costs & many OTC's there are Rx only here. No waiting nor counting pills-most are given in boxed blister packed sheets or original bottles.