Robust bikes & good value for money, but caution on factory settings
Update: New review: After sharing our initial review below, OneSport reached out and assisted us in configuring the bike correctly with the appropriate parameters. Consequently, we have decided to update our review and rating from 1/5 to 4/5. This is to acknowledge their genuine efforts and good faith. The bike is well-built, feels robust, and offers good value for money. Additionally, their customer service had also resolved a small issue with the front wheel (likely caused during transport) promptly and satisfactorily. Initially, for these reasons, we were inclined to leave a 5-star review, but then the lack of support regarding factory settings had forced us to rate it 1/5. We lost considerable time dealing with the factory settings, which was quite frustrating. We were now debating between a 3/5 or 4/5 rating for the overall experience, but ultimately decided on a 4/5 as encouragement because the brand is young and we want to recognize their efforts to improve. However, we recommend that all customers save the default display settings as soon as the bike arrives or avoid changing any settings, as there might still be resistance in this area. OneSport, you make good bikes and have good customer service; please don't falter on this aspect, which would only cause unnecessary frustrations. If competitors want to copy your settings, they can do so in many ways. The best way to beat the competition is to make your customers happy instead :) ...................................................................................... Old review: Unfortunately, we must echo the frustrations noted in Paul Naughton's review [...] The display design makes it easy to inadvertently alter essential settings. When we requested the original factory settings to ensure the bike was properly configured, OneSport outright refused to assist us [...]