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Analena

保加利亚

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ETravelSim - Travel eSIM

Scammed us! Poor customer support

They took money from twice and still didn’t receive recharge on our e sims. Our working esims we’re shut off by them . They told us that we made a mistake, but everything was correct and in we have our e-mail history to back it up. They victimized us for 1 month. We had to explain the whole incident from scratch every time we talked with still no solution found. Last time they asked us for 1 week, but now they don't respond via WhatsApp. Even though we paid our money, we did not receive what we had paid for and they offered to give us new numbers, but we wanted our existing numbers to continue, which is what should happen. It is surprising that a large company is so weak in communication channels and cannot solve such a simple issue.

2024-05-07