Ignorant !!!
Clayton Green Chorley Prior to my 09.10am appointment, I had 4 reminders. I duly turned up at 9.03am . Another lady turned up at 9.05. I was quickly seen to with the preliminaries and then told to sit back down to wait for the optician to call me -this would have been 9.08am In front of me was a gent , let’s call him “John” who was opening a box and taking out one by one , glasses cases. Inspecting each, He then proceeded to check off each glasses case on a piece of paper . Then he began to write on each glasses case. Then he fired up a computer and began to check off each glasses case against the computer page. By this time the lady who appeared after me had been seen to and left. I asked the lady on the desk how long I was going to be and she said “not long” gesturing slightly with her head towards “John” who was still merrily checking his glasses cases. Obviously “John” who I had been sat in front of for a good 15 minutes was the person conducting my eye test At 9.30am , I got up and left . I have never been so disrespected. As a customer I expect to be seen on time, I do not expect to be clearly ignored by someone who thinks a box of glasses cases is clearly more important than a human being who has a clear and unequivocal appointment. To do this meaningless task right in front of me is even more ignorant and downright rude. He obviously knew I was waiting as I was sat in front of him, knew I’d asked how long I would be but chose to deliberately ignore me. Totally unprofessional and unacceptable.