They spend more on marketing than quality control and fixing faults
The bike was good, very good, for 3 months. So I thought. Until the power started to cut out going up a slight incline after maybe 15 minutes riding on the flat. Clearly a fault somewhere. 2 months later after many emails, videos and photos I still have a bike that does not work. They said that a new display would fix the problem. So I waited 5 weeks for the part to come from China. When I changed it over exactly the same thing happened. Going up a small gradient the bike's power cuts out as before. To me it seems that now asking for a small amount of extra power causes the whole bike to shut down. Customer service have been useless, insisting that I am forcing the bike to climb uphill on very steep gradients for a long period of time and that it's my fault. They may come back to me with another solution or replacement part but I really do have my doubts! I am quite prepared to alter my rating if they do something to fix the problem. Otherwise, I have lost 700 euro and would not recommend anyone to buy from this company. June 18 Replacement controller is the wrong one. Completely useless. No change in rating - can't go lower!!