Genevieve at the Spalding branch…
Genevieve at the Spalding branch groomed my very elderly mixed bread dog today. She has not worked for this branch very long and I got the impression she is newly trained. My old boy was cut exactly as I asked, because it was her first time grooming my dog, she said she would take her time and said what time she expected to finish. She was good to her word and he was completely finished on time. He looked like he thoroughly enjoyed himself and had a good experience. I am very happy with everything she did. This is about the 8th or 9th time I have used this branch and I know they have had problems with staff recruitment and retention so I hope they keep this lovely lady for a long time. I am more than happy to book him in again. I do think they are expensive and the pricing is not at all clear and they seem constantly under-staffed. Also the booking and computer system is slow and outdated. These issues, and many more, lay with the company itself and nothing to do with the groomers so I think The Groom Room head office need to listen and change the working practises and ethics to succeed. After reading a lot of recent reviews I think this company needs to change how they train their staff, how they treat their staff and how to get the best from their staff. Rant over! Overall I would recommend the Spalding Branch and am very happy with Genevieve and her work.