Rim bursted but I got an excelent service
My rim burst because I’d pumped the tyre up slightly above the maximum recommended pressure. That was annoying, as it wasn’t covered by the warranty because the pressure was less than 1 bar over the limit. I then got in touch with customer service, and they were brilliant. They responded really quickly and handled the matter very fairly. I sent everything back. Unfortunately, I didn’t get a refund for the broken rim as it wasn’t covered by the warranty, but the refund for the rest was very fair. I’d like to give a special thank you to Gavin Chou – that was a perfect service. Thank you!