Nice helmet with zero support from Lumos if something goes wrong
I bought a Lumos ultra and was very excited about it. It seemed like a good quality helmet, but very quickly the remote became unreliable. I found myself not being able to rely on the lights at all since they only worked randomly. Having reliable indicators is a key feature and the main reason for spending so much more money compared to other helmets. I have now contacted customer support three times without any response. The helmet is not fit for purpose and I will now need to pursue a refund through my credit card company. I really just want to return it at this point, but I’m past the return window so need to ask for support. If you’re thinking about getting a helmet from them, just keep in mind that you’ll be on your own if something goes wrong. Since it’s an electric product, it is not unrealistic to expect that you might need support. Since they don’t respond, their warranty is essentially meaningless. If the helmet worked and they provided good service I’d give it a great rating, but sadly that isn’t the reality.