Took my 2 cockapoos to the groom room
Took my 2 cockapoos to the groom room, Irvine, Ayrshire. They had a full groom done. Let’s just say they both ended up needing vet treatment. One of them was severely razored burned, couldn’t see out his eyes, and had deep cuts to his chest and prepuce(private area) the other one has deep cuts to his prepuce also, and his anus. He had blood coming from his bottom. I was devastated. I couldn’t believe the mess my poor dogs were in. I contacted there head office as the groomers refused a refund and that was after them paying for the veterinary treatment which was eye drops and steroid injections. This was vet4pets. I felt the boys needed at least an antibiotic for the cuts. But nothing. I don’t trust this as they are all under the same umbrella company. So the severe injuries which I have pictures and videos of, wasn’t documented as severely on their notes? Anyway after the head office contacted the groomers to make a refund, it took the groomers 2 weeks to finally refund me. I then got offered a £50 gift voucher for the pain and suffering to not just my poor dogs, but myself also. I refused this, and they continued to try and pap me off with a £50 voucher. After a lengthy process I told them that the least they could do was offer the boys a care package. I listed items that I would accept. And I was then passed to another department. They sent me an email expressing how sorry they were that they never took how serious this situation was. And that they sincerely apologise for how they have handled this. And they agree to send tbe boys a care package each. So they agreed to send the boys care packages and myself £100 for the stress and inconvenience of the situation. I then sent them pictures of treats, toys, food and bedding etc that would suit the boys needs. As no point in a package that is no good to them. I then got an email back saying they were no longer sending a care package. And that it would £100 voucher To get 2 dogs a large care package each. This was to include, harnesses, jumpers, raw food, a bed each, toys, treats, grooming products, calming products etc etc. £100??? I was furious as this would t even get them a bed each. So they retracted there offer. I was then to collect steroids from the vets for the deep cut to baileys chest. But with my disability I struggle to collect medication. Plus I was away on holiday for 5 days. And because of this the steroids went back into stock. But cut a long story short I got them eventually. But pets at home are saying because I struggled to get steroids that basically they aren’t paying for the ongoing treatment the boys need for their skin as they haven’t stopped scratching and biting themselves since the groom. Pets at home are saying because there is a gap between treatment them they aren’t covering it. And it’s my place to care for my dogs and have them seen at my expense? How disrespectful and disgustingly rude. They have been nothing but a nightmare to deal with. And they are now discriminating against me as my disability prevented me from collecting the steroids earlier than I did. Meaning the boys havent to get any more treatment because of this. Disgusting. Please avoid at all costs folks. I have read some horrible reviews. Pets even dying in their care. I have reported to the SSPCA also for animal cruelty. And I will be seeking legal advice. I gave this company ample opportunity to put this right. And they haven’t . And I didn’t want to make the review until they did. But they are now saying there complaint has now been exhausted. So I’m left fitting the vets bill as they are too stingy to do it even though they have insurance.