Cancellation of auto renewal of membership
My membership was automatically renewed even though I had made up my mind not to renew it due to financial constraints and because I don't shop there in large quantities as back then. I mostly use it to buy gas and sometimes I will buy gas from Cumberland gas station because of proximity. The card membership was automatically renewed and I called the branch to complain that I don't want to renew my membership. A staff provided me the number to call the main office on a regular business day to cancel. I contacted BJ'S main office just this Monday to cancel and I was told it would be refunded back onto the card 3 to 5 business days. In the past, it took them 3 weeks to refund money to customers. I experienced this and I had to pay the debt on my card to avoid late card payment before BJ'S returned the funds. I am glad things have changed even though they can do better this is a huge improvement. I will move it to 5 🌟 if indeed the refund goes through within the number of days they communicated to me. If financial constraints ease up a bit, or if I am offered a good deal. I will consider signing up for 1 yr but for now I will manage without it. Thanks to the representative who did the cancelation for me, she was very polite and understanding.