Customer Service is a Joke
By far the worst customer experience I’ve had in a long while. I ordered an outfit and a wig from them. The outfit came in. Perfect excellent. But the wig did not. I messaged them to ask if there was separate tracking/if it had shipped yet to which I was asked if I wanted a substitute wig, which looked nothing like the one I had ordered a month ago. I said no, that I just wanted the one I ordered and I waited this long so I didn’t mind waiting a little longer. I hadn’t had any problems with them before so I figured it was a genuine mistake. THEN I received a message saying it already shipped and given a tracking number. The tracking number was for the original package, which had already arrived and was sans wig, which started this whole 3 day escapade of emails. So I replied stating that that was the original tracking for the package that came in but that that didn’t answer the question of the wig status (should state I’ve had problems finding this wig other places. And again, never had problems with getting my items before.) This then received a message saying that I’d get a refund within the week. Not an immediate refund. Not the item I ordered a month ago. I don’t even know if they’ll actually refund or if they’ll refund in full. Just a refund within the week. Advice to Ez? Invest in better customer service. I shouldn’t have to go ring around the Rosie’s for DAYS to just end up at a possible refund and square one. Edit: in reply, admitted to false advertising as “new version” wasn’t the same style, color, or length as the original and looked absolutely nothing like the “former” version, which is still the one shown on the site.