Pleasant surprise
We've had a rough start due to me having issues with their oms, however, the response was immediate. I received an email letting me know my feedback was appreciated and the issue was fixed the SAME week. I had a similar issue with my previous 3PL and after complaining every single day, I just gave up. You would think big companies wouldn't care much about individual issues, and most of them don't. but NSS. showed up. Did I say I'm impressive?